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For Companies At a Glance
- Tasks: Handle customer enquiries and manage files while ensuring compliance with FCA guidelines.
- Company: Join One Call Insurance, a supportive company with a strong community focus.
- Benefits: Free CII membership, online training, and coverage for exam resits.
- Why this job: Gain valuable experience in insurance while making a difference in the community.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
One Call Insurance was founded in 1995 by John Radford. From our offices in Doncaster we expanded to South Yorkshire offering home, car, van, commercial, temporary and learner driver insurance. We support local charities such as Firefly, Bluebell Wood and Eve Merton Dreams Trust.
Responsibility Overview
The role is a full‑time call centre position handling telephone enquiries, administering customer files, and ensuring all activities comply with FCA guidelines. You will achieve and maintain targets & SPIs, avoiding failing 3 days running, and cross‑sell products such as legal, breakdown, excess reducer, Total loss top‑up, HPI and Tools in transit. All notes must be detailed so colleagues understand advice given.
Training & Apprenticeship
- Your training will be completed online from your employer working address.
- Free CII membership for non‑members through the CII Aspire Apprenticeship Programme includes digital CII study books and exam entries.
- Resit costs for CII exams and End‑Point‑Assessment will be covered by the employer.
- Fortnightly workshops for each CII exam, recorded and available on demand.
- Interactive chat, forums and class notebooks for real‑time support from qualified insurance professionals.
- Exam tips, tricks, and strategies; regular tutorials and assessments with sector experts.
Working Hours
Monday – Friday, 09:00 – 17:30 with 1‑hour lunch. Late shifts may be required depending on department (11:30 – 20:00 with 1‑hour lunch).
Legal Notice
We are an equal opportunity employer. EEO Statement – all qualified applicants receive consideration irrespective of protected characteristics.
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Insurance Practitioner Apprentice employer: One Call Insurance Services Limited
Contact Detail:
One Call Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Practitioner Apprentice
✨Tip Number 1
Get to know the company! Research One Call Insurance and understand their values, services, and community involvement. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling enquiries over the phone, try role-playing with friends or family. Focus on being clear, friendly, and professional – it’ll make a huge difference!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Insurance Practitioner Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Practitioner Apprentice role. Highlight any relevant experience or skills that match the job description, like customer service or attention to detail. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about insurance and what makes you a great fit for One Call Insurance. Keep it friendly and professional – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves handling telephone enquiries, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at One Call Insurance Services Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific products One Call Insurance offers. Brush up on terms like 'cross-selling' and 'FCA guidelines' so you can speak confidently about them.
✨Show Your Customer Service Skills
Since this role involves handling telephone enquiries, be ready to demonstrate your customer service skills. Think of examples from past experiences where you’ve successfully resolved issues or helped customers, and be prepared to share those stories.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the training programme, the team culture, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions will help you feel more at ease when it’s your turn to shine.