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- Tasks: Support customers via phone and chat, providing excellent service.
- Company: Join a leading insurance firm with a supportive team.
- Benefits: Full training, ongoing support, and a structured apprenticeship programme.
- Why this job: Kickstart your career in insurance with hands-on experience and training.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Flexible working hours and opportunities for career advancement.
Within this role you will operate across our phone and chat services to support customers in a variety of different ways. Joining our business includes a full induction process to teach you everything you need to know for your role, with ongoing training and support provided as you continue your journey with us.
Course Information
Course: Insurance practitioner (level 3)
Level: 3
Route: Legal, finance and accounting
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday – Friday, 09:00 – 17:30 with 1-hour lunch, may do late shifts which are dependent on the department: 11:30 – 20:0 with 1-hour lunch. Exact shifts TBC.
Expected Duration: 1 Year 7 Months
Number of Positions Available: 5
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Insurance Practitioner Apprentice employer: One Call Insurance Services Limited
Contact Detail:
One Call Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Practitioner Apprentice
✨Tip Number 1
Get to know the company! Research their values and mission. When you chat or call, drop in some knowledge about them – it shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone and chat skills! Role-play with a friend or family member to get comfortable. The more you practice, the more confident you'll be when it's time to impress us during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you helped someone out. We love seeing how you tackle challenges, especially in customer service roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and ready to start your journey with us.
We think you need these skills to ace Insurance Practitioner Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming an Insurance Practitioner Apprentice and helping customers. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight any relevant experience or skills that align with supporting customers through phone and chat services. We love seeing how you fit into our team!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences – we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at One Call Insurance Services Limited
✨Know Your Stuff
Make sure you understand the basics of insurance and the role of an Insurance Practitioner. Brush up on key terms and concepts, as well as the services offered by the company. This will show your enthusiasm and readiness to learn.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've helped someone or resolved an issue, as these examples will highlight your skills and suitability for the role.
✨Be Ready for Role-Play
Since you'll be supporting customers via phone and chat, be prepared for role-play exercises during the interview. Practise how you would handle different customer queries or complaints, showcasing your communication skills and empathy.
✨Ask Smart Questions
Prepare thoughtful questions about the training process and ongoing support. This shows that you're genuinely interested in the role and eager to grow within the company. It also gives you a chance to assess if the company is the right fit for you.