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For Companies At a Glance
- Tasks: Support customers via phone and live chat, ensuring their needs are met.
- Company: One Call Insurance, a trusted local call centre with over 25 years of experience.
- Benefits: Competitive salary with bonuses, full training, and career advancement opportunities.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible work patterns and a fast track to management for top performers.
The predicted salary is between 24000 - 36000 £ per year.
Based in Doncaster, One Call Insurance is a well-established local call centre which has been operating for over 25 years. We provide a range of services within the insurance industry and pride ourselves in ensuring we deliver the best outcomes to both our consumers and employees. This role involves operating across phone and live chat services to support customers in a variety of ways. Joining our business includes a full induction process with ongoing training and support.
Responsibilities
- Handling telephone enquiries within the call centre
- Administering customers files correctly, whilst building genuine rapport
- General administration regarding calls and policies
Skills & Qualifications
- Strong communication skills with a passion for helping others
- Professional manner
- Troubleshooting and problem-solving skills
- Ability to work to targets/deadlines
- Effective time management
What we offer / Personal development
Our salary package places your earning opportunities into your own hands with opportunities to earn bonuses and incentives across multiple areas. These are all driven towards supporting our customers and delivering a positive service. For those hungry for more, we have the Course of Excellence programme which is a fast track to management for our top performers. We provide full training across our departments with continuous support to help you succeed and thrive.
Schedule & Location
There are a variety of different work patterns which will be explained in your interview. Hours of operation are Monday to Friday between 8:00 and 20:00, and weekends 9:00 to 17:30. This role is office based at our Doncaster head office. Please be aware that you may be subject to a DBS check.
Customer Service Advisor in Doncaster employer: One Call Insurance Services Limited
Contact Detail:
One Call Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Call Insurance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, this role is all about helping customers, so showcasing your passion for communication is key.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor in Doncaster
Some tips for your application 🫡
Show Your Passion for Helping Others: When you're writing your application, make sure to highlight your passion for customer service. We love candidates who genuinely want to help others, so share any relevant experiences that showcase this trait!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like communication and problem-solving that we’re looking for in a Customer Service Advisor.
Be Professional Yet Approachable: While we want to see your professional side, don’t forget to let your personality shine through! Use a friendly tone in your writing to show us you can build rapport with customers, just like you would on the phone or live chat.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at One Call Insurance!
How to prepare for a job interview at One Call Insurance Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research One Call Insurance. Understand their services, values, and what sets them apart in the insurance industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively communicated with customers or resolved issues. This will demonstrate your ability to handle phone and live chat enquiries.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service scenarios. Think of examples where you've successfully troubleshot problems or managed difficult situations. This will highlight your problem-solving skills and your passion for helping others.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the Course of Excellence programme, or the team dynamics. This shows your enthusiasm for personal development and helps you gauge if the company is the right fit for you.
