Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients on their mental health journey through phone and email communication.
- Company: Onebright is a leading provider of mental health solutions in the UK, with 30 years of experience.
- Benefits: Enjoy 23 days holiday, a private pension, and access to continuous professional development.
- Why this job: Make a real impact on people's lives while working in a supportive and compassionate team.
- Qualifications: Excellent communication skills and resilience; healthcare experience is a plus but not required.
- Other info: Hybrid working options available; commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
Can you help make a positive impact on our client\’s mental health journey? Do you have excellent communication skills ? Then consider joining our incredible Onebright Team as a Client Care Coordinator.
About Our Opportunity
As a Client Care Co-ordinator, you will be working as part of a large team who are highly supportive and effective at helping our clients. You will be responsible for answering client queries over the phone. As the initial voice of Onebright it is important you demonstrate professionalism, knowledge and empathy to guide and reassure our clients through their mental health journey .
What we need from you
- Experience working in the Health Care Sector is desirable but not essential.
- Excellent verbal and written communication skills, including the ability to effectively communicate via phone or email with clients and stakeholders.
- Demonstrate resilience given the nature of our work.
- Proficiency in Admin and IT Systems including Microsoft Office and CRM platforms.
- Ability to work under pressure and meet deadlines whilst maintaining excellent levels of service.
- Ability to adapt effectively to changing business needs.
- Ability to work both independently and as part of a team. Process adherence and accurate data processing skills essential.
At Onebright we help individuals and organisations with mental health and wellbeing solutions, providing every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimisation, early intervention, prevention, and treatment.
Onebright has been providing clinical excellence in mental health across the UK for 30 years. It is a pioneer in clinical assessments and treatment for children through to adults, delivering services through more than 3,000 clinicians in 49 languages to more than 55,000 people per year.
Our deep understanding of mental health and unrivalled clinical expertise enables us to support businesses from the first interaction with us through to recovery. We have a breadth of existing relationships with the UK’s leading service providers of EAP, PMI and OH which gives us a unique ability to deliver consistent care to employees from whichever channel they reach us.
At Onebright, we lead with integrity and compassion and are here to help our clients every step of the way.
How we say thank you
An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make our work better for all. Our strength is in our people. So, at Onebright we have a range of benefits that include:
- 23 days holiday with an option to purchase more through our holiday purchase scheme. Plus bank holidays on top.
- When you need support, we rely on our excellent Employee assistance program to help you with your wellbeing.
- A private company pension with Royal London enabling you to keep one eye on the future.
- Your development is critical to our success so giving you access to Continuous Professional Development is always available to you.
- A very useful cash plan to help with those unexpected health issues such as dentist, eye wear or prescriptions and much more.
- Rewards gateway giving you access to a plethora of little perks and savings with retailers.
- Many of our teams are happy to work in a hybrid working pattern so we provide a technology package to keep you connected to your Onebright Team.
- Learning new skills using our Onebright L&;D platform for enquiring minds.
- We encourage and reward our staff to “Refer Friends Colleagues”.
At Onebright we go further. So we want to ensure that once you get here, you’ll still be going places.
Information to help you in your application.
- Onebright is committed to delivering in line with \’safer recruitment\’ principals and therefore the successful candidate will be required to undertake a credit check and a DBS check (Enhanced or Standard) with the Disclosure and Barring Service (DBS), the cost of which will be met by Onebright.
- Onebright is committed to adhering to the Equality Act 2010 and provides equal opportunities to all applicants, staff and clients. Should you wish to discuss any adjustment or assistance you might need in the application or interview process, please contact our Recruitment Team and we will organise appropriate support.
- Please note, all applicants must be legally entitled to accept and perform work in the UK and we will seek to complete a Right To Work check for all candidates.
- For further information please email [emailprotected] or call the Onebright Recruitment Team on 01904 933519 for more information.
#J-18808-Ljbffr
Client Care Coordinator employer: One Bright
Contact Detail:
One Bright Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Coordinator
✨Tip Number 1
Familiarise yourself with mental health terminology and concepts. Understanding the language used in the field will help you communicate more effectively with clients and demonstrate your commitment to their wellbeing.
✨Tip Number 2
Practice your phone communication skills. Since you'll be answering client queries over the phone, consider role-playing scenarios with a friend or family member to build your confidence and improve your ability to convey empathy and professionalism.
✨Tip Number 3
Research Onebright's services and values. Knowing the specifics about what we offer and our approach to mental health care will allow you to align your responses during the interview with our mission and demonstrate your genuine interest in joining our team.
✨Tip Number 4
Showcase your adaptability by preparing examples of how you've successfully handled change in previous roles. This will highlight your ability to thrive in a dynamic environment, which is crucial for the Client Care Coordinator position.
We think you need these skills to ace Client Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in communication and client care. Emphasise any roles where you've demonstrated empathy and professionalism, as these are key traits for a Client Care Coordinator.
Craft a Compelling Cover Letter: In your cover letter, express your passion for mental health and how you can contribute to Onebright's mission. Use specific examples from your past experiences that showcase your communication skills and ability to work under pressure.
Showcase Relevant Skills: Clearly outline your proficiency with IT systems and any experience with CRM platforms. Mention your ability to adapt to changing business needs and provide examples of how you've successfully managed client queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at One Bright
✨Show Empathy and Understanding
As a Client Care Coordinator, you'll be the first point of contact for clients. Demonstrating empathy and understanding during your interview will show that you can connect with clients on a personal level, which is crucial in the mental health sector.
✨Highlight Communication Skills
Excellent verbal and written communication skills are essential for this role. Be prepared to discuss specific examples of how you've effectively communicated with clients or stakeholders in the past, whether over the phone or via email.
✨Demonstrate Resilience
Given the nature of the work, resilience is key. Share experiences where you've successfully managed stress or difficult situations, showcasing your ability to maintain professionalism under pressure.
✨Familiarise Yourself with IT Systems
Proficiency in admin and IT systems is important for this role. Brush up on your knowledge of Microsoft Office and any CRM platforms you've used before, and be ready to discuss how you can leverage these tools to enhance client care.
