Account Manager - Bristol in Newport, Wales

One Big Circle is a fast-growing Bristol technology company that provides “Intelligent Video” solutions. We focus entirely on solving real-world industry problems by fusing new technology in the field of Video, IOT, Cloud and AI providing end to end solutions which allow our customers to dramatically improve their operational efficiency and safety.

We are looking for a proactive and motivated individual to join our team to support the business in further growing our flagship award-winning product: AIVR. AIVR (Automated Intelligent Video Review) is a state-of-the-art video technology system used by thousands of people in the rail industry.

Responsibilities

• Account Management & Customer Engagement
  • Manage and support key customer accounts, maintaining a strong understanding of their objectives, challenges, and success metrics.
  • Build and nurture positive relationships with stakeholders through regular communication, both remotely and face-to-face.
  • Deliver appropriate demonstrations and product updates and respond to customer queries and issues in a timely, professional manner.
  • Maintain accurate and up-to-date records within the OBC management systems of all customer interactions and account activity.
  • Gather and communicate customer feedback to support continuous product and service improvement.
• Commercial & Strategic Development
  • Develop a strong understanding of commercial agreements and costing frameworks helping to secure recurring and new contracts.
  • Collaborate with the Head of Business Development and BD colleagues to shape and deliver business strategy, including budget forecasting for key accounts.
  • Work with colleagues to identify and develop new opportunities across the UK and internationally.
  • Help continue to build OBC market presence by identifying key stakeholders and positioning the business effectively for upcoming opportunities.
• Product & Market Development
  • Maintain a strong working knowledge of AIVR systems and their application across different customer needs.
  • Support the development and commercialisation of new products, including DepotMATE.
  • Collaborate with the Product Team to assess technical feasibility based on client interest and align commercial opportunities with product roadmaps.
  • Contribute insights from customers and the market to influence product development and innovation.
• Bids, Proposals & Marketing Support
  • Help prepare high-quality tender submissions, proposals, and costings in collaboration with the Commercial Team.
  • Work with Business Development leadership and OBC Marketing to ensure effective collateral is available for client engagement, bids, and events.
• Market Expansion & Events
  • Help research and evaluate opportunities in targeted international markets, including competitor analysis, key contacts, and upcoming opportunities.
  • Attend and represent OBC at a range of rail industry events both at regional and national level, and at occasional international events.

Personal Qualities and Experience

• Minimum requirement of 2 years experience within the rail industry.
• Demonstrate strong communication skills, including confident verbal delivery, professional presentations, and clear, concise written communication.
• Collaborate effectively within a team environment, contributing positively to shared objectives and outcomes and office culture.
• Use initiative and a proactive approach to identify, develop, and follow up on business leads and new opportunities.
• Maintain proficiency in Microsoft Office applications alongside modern collaboration tools such as Google Drive and Notion.
• Apply strong organisational skills to accurately manage and maintain customers and lead information within internal systems.
• Produce high-quality, accurate proposal documents and presentations using OBC templates and collateral, demonstrating a strong attention to detail.
• Bring relevant experience from a similar role, demonstrating the ability to operate effectively in a commercial or client-focused environment.

Company Benefits Include:

• Auto enrolment Pension Scheme
• 25 Days Holiday plus bank holidays
• Life Assurance
• Private Healthcare Cover
• Work related training courses as required
• Complimentary snacks and refreshments including fresh fruit
• Office-Centric role with allocated workspace
• Access to Bike to Work Scheme
• Secure bike storage and shower facilities
• Social events

How to Apply

Please send your CV and covering letter to us. By applying for this role, you understand that we will process your personal information in accordance with our privacy policy.