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- Tasks: Provide top-notch customer support and troubleshoot tech issues for our innovative video solutions.
- Company: Join One Big Circle Ltd, a fast-growing tech company in Bristol.
- Benefits: Enjoy training courses, free snacks, and a Bike to Work Scheme.
- Why this job: Be part of a dynamic team where your ideas matter and make a real impact.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Entry-level position with great opportunities for growth in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
One Big Circle Ltd is a Bristol technology company delivering Intelligent Video solutions. We are growing quickly and are seeking a proactive and motivated individual to join our team to support the business and our flagship product, AIVR (Automated Intelligent Video Review).
Responsibilities
- Provide a high level of customer service to our client base.
- Learn our application and service to provide technical support.
- Carry out technical troubleshooting of in-service devices via VPN using command line and GUI.
- Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries.
- Work to predefined procedures and respond to customers in line with company policy.
- Carry out proactive tasks to assist customers and monitor our product.
- Liaise with developers and other company members to highlight and resolve issues with our product.
- Assist the team in maintaining a knowledge base detailing resolutions for common issues and requests.
- Verification of acquired and generated data.
- Perform data quality processes as required.
- Interact with asset management processes.
Qualifications
- A collaborative approach to working.
- Strong communication skills - written, on the phone and in person.
- Experience accessing and configuring devices remotely.
- Confident user of technology.
- Keen interest in information technology.
- Proactive and positive approach to customer service.
- A keen eye for detail - ability to execute detailed tasks accurately.
- Solid organisational ability.
- Familiarity with or enthusiasm for rail.
- Previous experience within a service desk, help desk, or technical support role.
- Previous application support experience.
- Familiarity with MS Office/Google GSuite productivity software (Docs, Sheets).
Benefits
- Work-related training courses as required.
- Complimentary snacks and refreshments including fresh fruit.
- Access to Bike to Work Scheme.
- Secure bike storage and shower facilities.
You would be a valued part of a fast growing team where your ideas and opinions are valued as we continue the journey of One Big Circle.
How to apply
To apply please send a covering letter along with CV to jobs@onebigcircle.co.uk. Successful candidates will need to pass a BPSS (Baseline Personnel Security Standard) check as part of the onboarding process.
Seniority level: Entry level
Employment type: Full-time
Job function: Analyst, Customer Service, and Information Technology
Industries: Technology, Information and Media, Audio and Video Equipment Manufacturing, and Railroad Equipment Manufacturing
Support Analyst in London employer: One Big Circle Ltd
Contact Detail:
One Big Circle Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst in London
✨Tip Number 1
Get to know the company! Research One Big Circle Ltd and their flagship product, AIVR. Understanding their values and what they do will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your technical skills! Since the role involves troubleshooting and using command line tools, brush up on those skills. You can even set up a mock environment to test your abilities before the interview.
✨Tip Number 3
Show off your communication skills! Whether it's through phone calls or in-person chats, practice explaining technical concepts in simple terms. This will demonstrate your ability to provide excellent customer service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for technology and customer service. We want to see how your skills align with our needs, so don’t hold back on showcasing your enthusiasm for the role.
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this position. Emphasise your experience in technical support and any relevant skills that match what we’re looking for. A personalised CV shows us you’re genuinely interested!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at One Big Circle Ltd
✨Know Your Stuff
Make sure you understand the AIVR product and its features inside out. Familiarise yourself with common technical issues and how to troubleshoot them, as this will show your proactive approach and keen interest in technology.
✨Show Off Your Communication Skills
Since strong communication is key for a Support Analyst, practice explaining technical concepts in simple terms. Be ready to demonstrate how you would handle customer enquiries, both over the phone and in writing.
✨Be Proactive
Prepare examples of how you've gone above and beyond in previous roles, especially in customer service. Think about times when you took the initiative to solve a problem or improve a process, as this aligns perfectly with the proactive nature they’re looking for.
✨Get Organised
Brush up on your organisational skills by preparing a list of questions to ask during the interview. This shows that you're not only interested but also detail-oriented, which is crucial for managing incidents and requests effectively.