At a Glance
- Tasks: Lead multi-site operations and manage new centre openings with full P&L responsibility.
- Company: One Avenue Group, creators of London's premium workspaces.
- Benefits: Competitive salary of £70,000 plus a bonus of 25-50% and structured onboarding.
- Other info: Join a dynamic team with a clear path for growth and excellence.
- Why this job: Fast-track your career to Operations Director with direct mentorship and real ownership.
- Qualifications: 5-10 years operational experience and proven team management skills required.
The predicted salary is between 70000 - 105000 £ per year.
You're not unhappy. You're undervalued. The best operators we meet aren't desperate to leave. They're comfortable. They're delivering. They're respected. But quietly, they know the ceiling above them is solid, the work has become repeatable, and the next twelve months look a lot like the last twelve. If you read that and felt something, keep reading. This is the role that ends that feeling.
WHO WE ARE
One Avenue Group operates some of London's most premium workspaces. We design, build and run beautiful, hospitality-led buildings where the UK's most discerning companies choose to work. Our standards are uncompromising. Our brand is built on detail. We're growing fast, and we're hiring the person who will run the engine room of that growth.
THE OPPORTUNITY
- Lead a cluster. Own the P&L. Mobilise new buildings. Be mentored by the Operations Director, on a named, tracked path to that seat yourself within 24 months. £70,000 base plus a company bonus of 25–50%.
- This is not a maintenance brief. It's a building brief. We're not looking for someone to keep the lights on. We're looking for someone who is ready to step up, and who has been ready for a while.
WHY THIS ROLE IS DIFFERENT
- A named promotion path. Operations Manager to Operations Director within 24 months. Written down. Tracked. Real.
- Mentorship from the top. Regular one-to-ones with the Operations Director. Exposure to the CEO. You will be known.
- Real commercial ownership. Full P&L across a cluster of centres. The numbers are yours to move.
- Skin in the game. £70,000 base plus a company bonus of 25–50%. Commitment, properly rewarded.
- The keys to new buildings. Lead new centre mobilisations end-to-end: fit-out, snagging, launch, handover.
- Standards to be proud of. We don't do mediocrity. Our clients are world-class. So is the product.
KEY RESPONSIBILITIES
- Run multi-site operations across a cluster of premium centres
- Lead, develop and hold to account multiple Business Managers
- Full P&L, revenue and budget responsibility across the cluster
- Project-manage new centre openings, fit-out to handover
- Drive consistency of brand and service across every site
- Own escalated and complex client relationships
- Negotiate regional supplier, contractor and procurement deals
- Conduct cross-site audits: standards, H&S, fire, risk
- Manage capex, refurbishment and reconfiguration projects
- Roll out new systems and processes across all centres
- Drive commercial performance: pricing, yield, upsell
- Deputise for the Operations Director when required
WHO THRIVES HERE
- Inspirational leader of dispersed multi-site teams
- Confident communicator at every level
- Client-centric to the core
- Commercially and financially fluent
- Strategic and analytical thinker
- Strong project manager: on time, on budget
- Highly organised, a ruthless prioritiser
- Relationship builder and negotiator
- Calm under pressure, leads through change
- Continuous-improvement obsessed
- Mobile and flexible across sites
- Decisive problem-solver
WHAT YOU WILL BRING
- Degree-educated, or an equivalent demonstrable career track
- 5–10 years operational experience, including multi-site management
- Proven track record managing teams of 10+
- Previous P&L, revenue and budget responsibility
- Background welcomed: serviced offices, premium real estate, hospitality, luxury retail, members' clubs
- Full right to work in the UK
THE PACKAGE
- £70,000 per annum base
- 25–50% company bonus
- Structured multi-week onboarding
- Direct mentorship from the Operations Director
- Cross-portfolio exposure with Sales
- Involvement in new centre openings
- A named path to Operations Director
HOW SUCCESS LOOKS
- Bi-weekly coaching cadence with the Operations Director
- Mock client viewings assessed by the Sales team
- Cross-site audits evidencing a centre of excellence
- SMART targets on client retention and events
- Cluster-level P&L performance against plan
- Successful mobilisation of new buildings
WHO YOU'LL WORK WITH
Three Board Directors. One standard. The people who built this business, and the people you'll be mentored by.
- Indre Vasiliauskaite, Operations Director (Board Director). Indre owns the operational standard the Group is known for. She runs the portfolio and is the architect of how a One Avenue building should feel from the moment a client walks in. She's the person you'll report to, learn from, and the seat you're being mentored to take.
- Richard Matthews, Commercial Director (Board Director). Richard joined in 2019 as Revenue Manager. Today he sits on the Board as Commercial Director, owning licence agreements, pricing, and our 500-strong broker network. He's living proof that the career path we promise here is the career path we build. Yours could be the next.
- Gurmeet Josen, Financial Controller (Board Director). Gurmeet leads the controllership of a £30m business and the Group's AI integration agenda. You'll work alongside Gurmeet on commercial reviews, capex sign-off and the operational data that informs every decision. Finance here is built to support Operations, not police it.
ONE MORE THING
We are not collecting CVs. We are hiring one person. If you've read this far, the brief has landed. Tell us, in your own words, why this role is yours.
One Avenue Group - London's most considered workspaces
Senior Operations Manager in London employer: One Avenue Group
One Avenue Group is an exceptional employer, offering a unique opportunity for growth and mentorship in the vibrant heart of London. With a clear path to promotion within 24 months, competitive compensation, and a commitment to excellence, employees thrive in a culture that values leadership, innovation, and client satisfaction. Join a team where your contributions are recognised, and you can take pride in delivering world-class workspaces.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at One Avenue Group or similar companies. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just another candidate; you’re someone who aligns with their mission and standards. Bring examples of how you've led teams and managed P&L effectively.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate why you’re the perfect fit for the Senior Operations Manager role. Highlight your experience in multi-site management and your knack for driving commercial performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at One Avenue Group.
We think you need these skills to ace Senior Operations Manager in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to know who you are beyond your CV. Share your experiences and what makes you tick in a way that feels natural to you.
Tailor Your Application:Make sure to customise your application for this specific role. Highlight your relevant experience in multi-site management and P&L responsibility. Show us how your background aligns with our values and the expectations of the Senior Operations Manager position.
Show Your Passion:We love seeing enthusiasm! In your application, express why you're excited about this opportunity and how you can contribute to our growth. Let us know what drives you and why you want to be part of One Avenue Group.
Apply Through Our Website:Don't forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at One Avenue Group
✨Know Your Numbers
As a Senior Operations Manager, you'll be responsible for P&L across multiple sites. Brush up on your financial acumen and be ready to discuss how you've managed budgets and driven revenue in previous roles. Bring specific examples of how your decisions impacted the bottom line.
✨Showcase Your Leadership Style
This role requires leading dispersed teams, so be prepared to talk about your leadership approach. Share stories that highlight your ability to inspire and hold teams accountable. Think about how you’ve navigated challenges and fostered a culture of excellence in past positions.
✨Demonstrate Project Management Skills
You'll be managing new centre openings from fit-out to handover. Prepare to discuss your project management experience, including how you’ve successfully delivered projects on time and within budget. Use specific examples to illustrate your strategic thinking and organisational skills.
✨Be Client-Centric
The role is all about building strong client relationships. Be ready to share how you've handled complex client interactions and escalations in the past. Highlight your negotiation skills and how you’ve ensured client satisfaction while driving commercial performance.
