Head Receptionist - Full Time in London

We are a dynamic leader in the high-growth flexible office market, offering a wide range of services, including serviced and managed office spaces, and brokerage divisions. We are a fast-paced, hands-on SME with a strong culture and high performance and meaningful reward ethos.

As the Head Receptionist at our luxury Marble Arch centre, you will take full ownership of the front-of-house experience, delivering an exceptional meet-and-greet service that elevates Meridien House from the very first interaction. In this role, you will be the first point of contact for everyone entering the building, ensuring a welcoming and professional atmosphere while prioritising client needs above all else. While your main base will be reception, you will also support the centre management team with interesting projects that can be completed from your desk.

You will oversee reception for the entire building, which includes a residential section, so you may occasionally assist residents or contractors, ensuring a professional standard across all interactions. Your role is pivotal in shaping an inspiring environment and building trusted relationships.

• Take ownership for the meet and greet service that is paramount to maintaining the incredible impression of our business.
• Deliver a superior meet-and-greet service to our clients, their guests and brokers, maintaining the One Avenue brand standard.
• Manage building access control, overseeing the issuing of access cards and fobs, monitoring entry points and ensuring only authorised individuals gain access to the premises.
• Handle all client requests, efficiently taking, transferring and listening to voicemail messages on the phone system, ensuring all messages are actioned promptly and professionally.
• Respond to general building enquiries, acting as the first point of contact for questions regarding facilities, amenities and building services, providing accurate and helpful information.
• Assist the centre management team with activities that can be actioned within reception, including printing, copying, ordering, social media posts, event coordination and other administrative ad hoc tasks as required.
• Be proactive by always looking for innovative ways to enhance One Avenue’s services and facilities.

General Building Management:

• Act as the primary liaison with maintenance operatives for timely resolution of building issues.
• Coordinate with domestic cleaners to maintain exceptional cleanliness standards in all common areas.
• Monitor the building’s CCTV system to ensure security and promptly report any unusual activity or concerns to the centre management team.
• Ensure full compliance with health and safety standards by acting as the designated Fire Warden for the building. Lead fire evacuation procedures, coordinate and assist with drills, and maintain accurate fire safety documentation.
• Provide local area knowledge to enhance client and visitor experience, including recommendations for activities, cultural sites, restaurants, cafés, and entertainment options.
• Maintain a curated list of trusted contacts and links to value-adding services.

We are looking for someone with the drive to support our operations team at Meridien House, with the desire to learn, grow and develop a career within Reception and Administration. Previous experience in reception, customer service roles or similar is required.

• Front desk operations including managing calls, visitor management and scheduling.
• Competence with MS Office applications and booking systems.
• Proactive in your approach, always looking for things to do and improve to support the business performance.
• Can work autonomously and independently majority of the time but is also able to work collaboratively when requested by management.