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For Companies At a Glance
- Tasks: Own the front-of-house experience and create memorable first impressions.
- Company: Dynamic leader in the flexible office market with a strong culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a fast-paced team where your contributions truly matter.
- Why this job: Be the face of our business and shape inspiring client experiences.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT US
We are a dynamic leader in the high-growth flexible office market. We are a powerhouse with experience in the commercial property industry, offering a wide range of services, including serviced and managed office spaces, and brokerage divisions. We are a fast-paced, hands-on SME with a strong culture and high performance and meaningful reward ethos. Across our divisions, as we continue to grow, we champion accountability, team spirit and operational excellence.
Company Values
- Positive Attitude: Positively responsive, we service clients attentively and always with a smile.
- Problem Solving: Genuinely thoughtful, we look at every problem from the client’s point of view.
- Above and Beyond: Devoted to excellence, we take ownership, responsibility and are empowered to make decisions.
OVERVIEW
As the Head Receptionist at our luxury Marble Arch centre, you will take full ownership of the front-of-house experience, delivering an exceptional meet-and-greet service that elevates Meridien House from the very first interaction. First impressions are everything, and as the face of our business, you will create a warm, seamless and memorable arrival experience that sets the tone for the entire workplace. In this role, you will be the first point of contact for everyone entering the building, ensuring a welcoming and professional atmosphere while prioritising client needs above all else. You will work independently at the reception desk, maintaining a consistent presence to greet visitors and assist with queries. While your main base will be reception, you will also support the centre management team with interesting projects that can be completed from your desk. You will oversee reception for the entire building. One Avenue occupies five of the six floors, while the second floor houses another company, and you will act as their receptionist too. The building also includes a residential section, so you may occasionally assist residents or contractors, ensuring a professional standard across all interactions. Your role is pivotal in shaping an inspiring environment and building trusted relationships.
We aim to be the business that clients tell their friends about, and our employees tell their family about!
RESPONSIBILITIES
As the Head Receptionist, you will take ownership for the meet and greet service that is paramount to maintaining the incredible impression of our business. We are on the search for an independent individual who has a natural flare for interacting with people from all walks of life! The responsibilities of the role include, but are not limited to, the following:
- Reception
Head Receptionist employer: One Avenue Group
Contact Detail:
One Avenue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Make sure to research the company culture and values before your interview. We want to see how you align with our positive attitude and problem-solving approach, so be ready to share examples of how you've embodied these traits in your previous roles.
✨Tip Number 2
Practice your meet-and-greet skills! As the Head Receptionist, you'll be the face of our business. Try role-playing with a friend to nail that warm and welcoming first impression we value so much.
✨Tip Number 3
Show us your independence and initiative during the interview. We love candidates who can take ownership and think on their feet, so come prepared with ideas on how you would enhance the front-of-house experience at our Marble Arch centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you into the process. Plus, it shows you're keen and know where to find us!
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as the Head Receptionist, you'll be the face of our business!
Tailor Your Application: Make sure to tailor your application specifically for this role. Highlight your experience in customer service and any relevant skills that align with our values, like problem-solving and going above and beyond. We love seeing how you can fit into our dynamic culture!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your key achievements and experiences that make you the perfect fit for the Head Receptionist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen on joining our team at Meridien House!
How to prepare for a job interview at One Avenue Group
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, services, and what sets them apart in the flexible office market. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As the Head Receptionist, you'll be the face of the company. During the interview, highlight your experience in customer service and how you've successfully interacted with diverse individuals. Share specific examples of how you've created a welcoming atmosphere or resolved client issues to demonstrate your problem-solving abilities.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations at the reception desk. Think about scenarios like dealing with difficult clients or managing multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance reflects the high standards of the company. This shows that you take the opportunity seriously and understand the importance of representing the brand well.