Client Service Assistant

One Avenue are looking for a personable and dedicated Client Experience Assistant to join our growing operations department. This role is an exciting opportunity for an individual looking to play a defining role in shaping the hospitality at One Avenue. You will support and assist the other Client Experience Team members and report to your General Manager to maintain high client satisfaction across our collection.

What makes One Avenue different to other office providers is our ability to recognise the desire for world class hospitality. Our founder created the idea of One Avenue, due to a background in both serviced offices and the hotel industry, combining the two to create One Avenue. After success of the One Avenue brand, we are beginning our expansion, with new offices across London being added to the collection.

We are searching for a candidate that is looking to make a mark and has clients at the forefront of their mind, where they can be supported and trained to create connections and service that defines the future of One Avenue.

As the Commercial Real Estate Company of the Year, One Avenue are renowned in the industry for providing a world class service to our clients, with a dedicated complimentary concierge team and bespoke workspaces, creating a truly unique experience for all those at One Avenue. While each of our office spaces vary in design, style and clients, all our workspaces have hospitality at its heart, along with a few signature touches, like our whisky and chessboards.

Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above and Beyond are the core foundations of what One Avenue was founded upon and operate by. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.

As a Client Experience Assistant your main objective is to deliver One Avenue’s award-winning, world class service to our clients, being an extension of their business. You will work alongside a growing team of Client Experience Assistants and Executives, while reporting to the General Manager. Some of your key responsibilities will include:

• Assisting with administrative requests – dealing with client requests in a timely and professional manner, while adding a personal touch, including mail handling, ordering supplies, taxis, hotels and restaurants.
• Client move in and outs – assisting with client move in and outs, including design, IT, facilities and onboarding services (training will be provided).
• Designing of office spaces – developing your interior design skills through bespoke office design projects.
• Organising client events – hosting client events, creating a luxurious experience for our clients.
• Tracking – responsible for tracking clients' monthly spends, supporting our finance department.
• Upholding building standards – conducting regular building checks, ensuring the space is exceptional at all times.
• Identifying opportunities – reviewing our hospitality offering to clients and creating suggestions based on your findings.

You will be:

• Someone who shares our values of Attitude, Problem Solving and going Above & Beyond.
• 1 or more years’ experience in a customer service role.
• Well presented, client facing and able to represent the brand at all times.
• Strong communication and organisation skills.
• High level of attention to detail.
• Ability to adapt to the ever-changing needs and ad hoc tasks within the role.
• Knowledge of Microsoft programs and email handling.
• Desire to provide a high standard of service.
• Able to work autonomously or within a team to achieve set goals.
• Strong organisational skills, able to prioritise and multi-task.
• Desire to provide a world class service to our clients and guests.