Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to deliver exceptional client service and support office operations.
- Company: One Avenue Group creates inspiring workspaces with a hospitality-first approach.
- Benefits: Enjoy competitive salary, 33 days leave, professional growth, and a vibrant team culture.
- Other info: This is a full-time, office-based role with opportunities for training and mentorship.
- Why this job: Make an impact in a dynamic environment while developing your career with a market leader.
- Qualifications: Passion for customer service and a detail-oriented mindset; experience is a plus but not essential.
The predicted salary is between 24000 - 35000 £ per year.
Job Description
Company Description
One Avenue Group delivers world-class serviced offices in iconic Central London locations, offering bespoke workspaces designed to create unique experiences for clients. Established in 2013 and inspired by its strong ties to the hospitality industry, the company provides more than office space—it offers a lifestyle and exceptional service. With a growing portfolio of handpicked office spaces and an award-winning reputation, One Avenue Group is a leading serviced office provider in the UK. The company values its employees, investing in their development through the One Avenue Academy to ensure they deliver outstanding services. With its continuous growth and success, One Avenue Group is actively seeking talented individuals to join its team.
Role Description
This is a full-time on-site role for a Client Experience Assistant, located in London. The primary responsibilities include building strong client relationships, addressing client inquiries and concerns, ensuring satisfaction, and providing exceptional concierge-level support. The role also involves coordinating client events, maintaining an immaculate office environment, and assisting with daily administrative tasks to ensure seamless operations. Working as part of a dynamic team, the Client Experience Assistant will embody the hospitality ethos and represent One Avenue Group's commitment to excellence in client service.
Qualifications
- Strong customer service and interpersonal skills, with an ability to build and maintain client relationships
- Organizational and time management skills for coordinating events and handling administrative tasks
- Attention to detail and problem-solving skills to address client inquiries and ensure a high standard of service
- Professionalism, a positive attitude, and proactive in maintaining a welcoming environment
- Flexibility and adaptability to work in a fast-paced, client-focused environment
- Previous experience in hospitality, customer service, or office management is an advantage
- Proficiency in Microsoft Office and other relevant software tools
Contact Detail:
One Avenue Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Assistant
✨Tip Number 1
Familiarise yourself with the company culture at One Avenue Group. Understanding their hospitality-first approach and commitment to client experience will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills and problem-solving abilities. Think of specific situations where you went above and beyond for a client, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Network with current or former employees of One Avenue Group on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company and potentially give you a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Showcase your enthusiasm for the role during any interactions with the recruitment team. Expressing genuine interest in the Client Experience Assistant position and the company's values can leave a lasting impression and set you apart from other candidates.
We think you need these skills to ace Client Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any skills that align with the job description, such as problem-solving and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and hospitality. Use specific examples from your past experiences to demonstrate how you can contribute to One Avenue Group's mission of delivering exceptional client experiences.
Highlight Transferable Skills: If you lack direct experience in serviced offices, focus on transferable skills from other roles. Discuss how your previous experiences have prepared you to excel in this position, particularly in areas like teamwork and proactivity.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at One Avenue Group
✨Show Your Passion for Client Service
Make sure to express your enthusiasm for delivering exceptional client experiences. Share examples from your past roles where you went above and beyond to meet client needs, as this aligns perfectly with the company's focus on hospitality.
✨Demonstrate Attention to Detail
Since the role requires a detail-oriented approach, prepare to discuss how you've maintained high standards in previous positions. Bring up specific instances where your attention to detail made a significant impact on a project or client satisfaction.
✨Highlight Problem-Solving Skills
Be ready to showcase your ability to think on your feet. Prepare a few scenarios where you successfully resolved issues quickly and effectively, as this will demonstrate your proactive nature and readiness to tackle challenges.
✨Emphasise Teamwork and Collaboration
As a Client Experience Assistant, you'll be working closely with colleagues and clients. Share experiences that highlight your collaborative spirit and how you contribute positively to team dynamics, which is crucial for success in this role.