Assistant General Manager

ABOUT US

We provide serviced offices in prime locations across the heart of London. We take a distinctive approach to the serviced office industry, drawing inspiration from the standards of high-end hospitality. We are not looking for industry insiders. We are drawn to people who bring sharp, transferable skills and a fresh perspective. If you have the right foundations, a service-led attitude, agility, and the hunger to grow, we will equip you with the tools and training to thrive. Potential and mindset matter more than where you have come from. We believe great work deserves great rewards, which is why we offer a competitive salary, performance bonuses, and a range of perks designed to help our people thrive. From career development and wellness support to unforgettable team events and meaningful time off, we have built a culture that supports ambition and celebrates success along the way.

THE OPPORTUNITY

This is the role where you stop being managed and start learning how to manage a business. You will work directly alongside one of our General Managers running a serviced office in prime Central London, you will be their right hand on operations, clients, and team. The brief is simple: learn the business inside out, prove you can run it, and then take ownership of your own centre. We do not hire Assistant General Managers as a long-term position; we hire them as future General Managers. If you perform well, you can expect to take ownership of your own centre within 12-18 months. We will support you with the training, mentorship, and responsibility needed to get you there.

WHAT'S IN IT FOR YOU

• A direct path to General Manager. This role exists to produce the next generation of General Managers. The trajectory is real. We move people when they are ready, not when a slot opens.
• Real responsibility from week one. You will run team meetings, handle client issues, manage suppliers, lead projects, and step in as General Manager when required.
• A front-row seat to how a business operates. You will gain exposure to the commercial side of the business, including P&L performance, sales activity, and key operational decision-making.
• Mentorship that compounds. Your General Manager is your coach. Senior leadership is involved in your development from day one.
• Pay that reflects what you bring. We offer £50,000 base salary, with the opportunity to earn up to £60,000 OTE through performance bonuses.

KEY RESPONSIBILITIES

You are the General Manager's right hand across three areas: operations, clients, and team. In practice:

• Operations: Run the day-to-day so the General Manager can focus on growth. Daily walk-arounds, supplier management, facilities, health & safety, billing, projects, and anything else that keeps the building running at the standard we expect.
• Client experience: Be a visible, trusted point of contact for clients. Handle issues before they escalate. Build relationships that make clients want to renew. Plan client events and the small details that make the centre feel premium.
• Team: Help lead the team alongside the General Manager coaching the more junior staff, performance conversations, and stepping up to run the centre when the General Manager is off-site.

CANDIDATE PROFILE

A highly adaptable and driven professional who thrives in fast-paced, high-performance environments. Demonstrates strong problem-solving ability and sound judgement, with the confidence to make decisions quickly and effectively. Exceptionally organised and detail-oriented, with a composed and polished approach, ensuring seamless operations and consistently high standards. Brings a proactive, solutions-led mindset, combined with a natural ability to lead by example motivating others, upholding accountability, and contributing to a high-performing team culture. Lead with a positive attitude, proactive, hands-on approach, acting as a brand ambassador to inspire, motivate, and drive a high-performing, accountable team culture. Bring strong operational and team management experience, combined with exceptional organisation and attention to detail. Deliver exceptional client care through clear, confident communication, building loyalty and strengthening reputation and always going above and beyond. Remain calm, adaptable, and solutions-focused, with the confidence to take initiative and manage client-facing situations and events. Build trust and create a warm, elevated environment, supported by strong emotional intelligence. Demonstrate problem solving, self-awareness and a commitment to continuous development, adapting your leadership style to support team growth. Confident in mediating situations, bringing calm, balanced, and solutions-led outcomes.

HOW WE HIRE

Our hiring process is designed to ensure the right fit for both sides.

• Initial Conversation: A genuine conversation not a checklist interview. We want to understand what drives you, what you are looking for, and what you have achieved.
• The Open Day: An in-person experience at one of our centres where you will meet senior leaders, see how we operate firsthand, and gain real insight into the business. You will leave with a clear understanding of whether this opportunity is right for you.
• A Week With Us: You will spend a structured week alongside our leadership team, gaining exposure to the business, contributing to daily operations, and meeting the wider team. By the end of the week, both sides will have a clear understanding of whether the role is the right fit.