At a Glance
- Tasks: Lead the Concierge team to deliver exceptional guest service and create memorable experiences.
- Company: One Aldwych, a luxury hotel in Covent Garden known for its unique hospitality.
- Benefits: Competitive salary, complimentary stays, discounts, and extensive holiday leave.
- Other info: Inclusive environment with opportunities for personal growth and development.
- Why this job: Join a dynamic team and make a real impact on guest experiences in a luxury setting.
- Qualifications: Previous luxury hotel experience and strong knowledge of London attractions required.
The predicted salary is between 37000 - 40000 £ per year.
About Us
One Aldwych is an independent luxury hotel in the heart of Covent Garden.
Home to Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character.
Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking.
Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.
Join One Aldwych as a
Senior Concierge , where you will support the Head Concierge in leading the team to deliver exceptional guest service and uphold the highest luxury standards.
With your extensive local knowledge and passion for hospitality, you will help create personalised and memorable experiences for our guests while ensuring every interaction reflects the excellence of our Hotel.
- Your responsibilities
- Support the Head Concierge in the day-to-day operation of the Concierge department.
- Deliver exceptional, personalised service while anticipating and exceeding guest expectations.
- Arrange reservations, transportation, theatre tickets, tours, and bespoke guest experiences.
- Coordinate VIP arrivals, special requests, and guest itineraries, ensuring seamless service.
- Supervise and support the Concierge team, maintaining the highest luxury service standards.
- Build strong relationships with local partners and suppliers to provide expert recommendations and exclusive guest experiences.
- What you will bring
- Previous Concierge experience in a luxury 5-star hotel.
- Exceptional customer service and guest engagement skills.
- Strong knowledge of London, including restaurants, attractions, theatres, and VIP experiences.
- Current Les Clefs d'Or (The Golden Keys) membership.
- Excellent written and spoken English.
- Full, clean UK driving licence held for 5+ years.
- Rewards you deserve
At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.
That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.
- Competitive salary and service charge
- Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
- Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
- Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Local Perks: Access exclusive offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
- Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
- Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
- Learning & Development: Access training and development opportunities, career conversations and ongoing support
- Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
- Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments
At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success.
We pride ourselves on having a safe space for people to visit and work.
Senior Concierge in Slough employer: One Aldwych
One Aldwych is an exceptional employer that values its team members by fostering a vibrant work culture and providing ample opportunities for personal and professional growth. Located in the heart of Westminster, employees enjoy generous holiday allowances, exclusive discounts, and regular performance reviews, all while being part of a dynamic team dedicated to delivering an outstanding afternoon tea experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Concierge in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Aldwych. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Aldwych
Don't be shy about reaching out to One Aldwych directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Concierge in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Aldwych and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Aldwych
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
