At a Glance
- Tasks: Lead the Concierge team to deliver exceptional guest service and create memorable experiences.
- Company: One Aldwych, a luxury hotel in Covent Garden known for its unique hospitality.
- Benefits: Competitive salary, complimentary experiences, and a supportive work environment.
- Other info: Opportunities for personal growth and development in a vibrant hospitality culture.
- Why this job: Join a dynamic team and make a real impact on guest experiences in a luxury setting.
- Qualifications: Previous luxury hotel concierge experience and strong knowledge of London attractions.
The predicted salary is between 37000 - 40000 £ per year.
About Us One Aldwych is an independent luxury hotel in the heart of Covent Garden.
Home to Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character.
Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking.
Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.
Join One Aldwych as a Senior Concierge , where you will support the Head Concierge in leading the team to deliver exceptional guest service and uphold the highest luxury standards.
With your extensive local knowledge and passion for hospitality, you will help create personalised and memorable experiences for our guests while ensuring every interaction reflects the excellence of our Hotel.
Your responsibilities Support the Head Concierge in the day-to-day operation of the Concierge department.
Deliver exceptional, personalised service while anticipating and exceeding guest expectations.
Arrange reservations, transportation, theatre tickets, tours, and bespoke guest experiences.
Coordinate VIP arrivals, special requests, and guest itineraries, ensuring seamless service.
Supervise and support the Concierge team, maintaining the highest luxury service standards.
Build strong relationships with local partners and suppliers to provide expert recommendations and exclusive guest experiences.
What you will bring Previous Concierge experience in a luxury 5-star hotel.
Exceptional customer service and guest engagement skills.
Strong knowledge of London, including restaurants, attractions, theatres, and VIP experiences.
Current Les Clefs d'Or (The Golden Keys) membership.
Excellent written and spoken English.
Full, clean UK driving licence held for 5+ years.
Rewards you deserve At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.
That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.
- Competitive salary and service charge
- Complimentary
Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service Food
Senior Concierge employer: One Aldwych
One Aldwych is an exceptional employer that values its team members by fostering a vibrant work culture and providing ample opportunities for personal and professional growth. Located in the heart of Westminster, employees enjoy generous holiday allowances, exclusive discounts, and regular performance reviews, all while being part of a dynamic team dedicated to delivering an outstanding afternoon tea experience.
