Looking for experienced F&B talent…
London’s cultured, independent hotel
We're now looking for a Restaurant & Rooms Service Manager to join our energetic Food & Beverage team. Reporting to the Food & Beverage Operations Manager, you will lead and oversee the daily operations across Indigo restaurant, room service and private events and functions, ensuring exceptional guest experiences and service standards throughout.
You will play a key role in leading a friendly and dedicated team, ensuring the delivery of outstanding guest experiences, maintaining the highest operational standards and driving the overall success and profitability of our Food & Beverage operations.
As a contemporary, forward‑thinking hotel we are extremely proud to hold a Michelin Key and to be the first (and only) luxury hotel in London to be B Corp™ Certified - this is a reflection of our commitment to our community, our people and our guests.
WHAT WE WILL OFFER YOU
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- A variety of learning and development programmes to inspire team members and support career progression
- 50% off food and beverage, including Indigo Restaurant and the Lobby Bar
- Cycle to work scheme or season ticket loan to support you in your commute
- Meals on duty in the popular staff brasserie
- Discounted friends and family rates to fully engage with our hotel product
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives to celebrate outstanding achievements
- Discounted, onsite chiropodist and masseuse appointments for enhanced wellbeing
- London Heritage Quarter membership offering local discounts to make the most of the hotel’s vibrant Covent Garden neighbourhood
WHAT YOU CAN EXPECT
Working 40 hours per week, spread over five days, you will be tasked to:
- Manage the daily operations of Indigo restaurant, in-room dining, and private events to ensure smooth and efficient service.
- Deliver exceptional guest experiences by maintaining strong communication, recognising guest preferences and handling any complaints professionally.
- Coordinate closely with Reservations, Front Office, Kitchen and other departments to maximise bookings and maintain seamless operations.
- Lead and prepare teams through daily briefings, menu training and collaboration with the Executive Chef to uphold high food and beverage standards.
- Support business growth by driving upselling opportunities, maximising revenue and assisting with events and new initiatives.
WHO WE ARE LOOKING FOR
Our ideal candidate will have and display:
- Motivated and at your best in a fast‑paced environment
- Able to collaborate at all levels including email, phone and face‑to‑face with the ability to listen and problem solve
- Equipped with strong communication skills, with an exceptional standard of both written and spoken English, and the ability to positively express opinions and influence
- Experienced in producing a high standard of work at all times, paying attention to detail and removing the possibility of error. You will maintain all company quality standards continually looking for areas of improvement
- Immaculate and professional appearance
- An understanding and willingness to contribute to a 24h operational schedule when required.
If this sounds like you and you are determined and hardworking we would like to hear from you.
At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.
