At a Glance
- Tasks: Manage daily operations of a Michelin-star restaurant and room service, ensuring exceptional guest experiences.
- Company: Join the independent and unique One Aldwych hotel in London.
- Benefits: Enjoy 50% off food, complimentary stays, and access to wellness support.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team shaping luxury dining and private events.
- Qualifications: Strong communication skills and experience in fast-paced hospitality environments.
The predicted salary is between 35000 - 45000 £ per year.
A unique opportunity to join a five-star team at One Aldwych - London's cultured, independent hotel. As one of the very few hotels in London (or indeed the world) that can say it is truly independent, our story is very much our own to write. We are authentic people and original thinkers, looking for colleagues who are keen to get cultured and be independent.
Home to our Michelin Key awarded hotel, Indigo restaurant, celebrated for redefining luxury dining through its entirely gluten and dairy free menus, alongside private dining and events spaces, we are now looking for an exceptional Restaurant and Room Service Manager to help shape the next chapter of our Food & Beverage story. Reporting to the Food & Beverage Operations Manager, you will lead the day to day operation of Indigo Restaurant and Room Service, whilst playing a key role in the successful delivery of private events and functions across the hotel.
Your Rewards and Benefits
- 50% discount across our food and beverage outlets
- Complimentary overnight stay after one year of service
- Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Access to discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Access to Wagestream, providing greater flexibility and control over your finances, including access to earned wages before payday
- £1,000 Refer a Friend scheme
- Enhanced Pension contribution
- Private medical insurance
- 28 to 32 days annual leave, increasing with service
- Complimentary meals whilst on duty
- Professionally laundered uniforms
- Employee Assistance Programme offering confidential advice, guidance, and support
- Discounted onsite massage and chiropody appointments
- Safe travel home following eligible late evening shifts
- Long service awards
- Employee recognition and reward programmes celebrating individual and team achievements
- Access to a range of training and development programmes tailored to your career growth
- Ongoing opportunities to learn, grow and broaden your experience
- Structured career conversations focused on your future aspirations
WHAT YOU CAN EXPECT
Working 40 hours per week, spread over five days, you will be tasked to:
- Manage the daily operations of Indigo restaurant, in-room dining, and private events to ensure smooth and efficient service.
- Deliver exceptional guest experiences by maintaining strong communication, recognising guest preferences and handling any complaints professionally.
- Coordinate closely with Reservations, Front Office, Kitchen and other departments to maximise bookings and maintain seamless operations.
- Lead and prepare teams through daily briefings, menu training and collaboration with the Executive Chef to uphold high food and beverage standards.
- Support business growth by driving upselling opportunities, maximising revenue and assisting with events and new initiatives.
OUR IDEAL CANDIDATE
Our ideal candidate will have and display:
- Motivated and at your best in a fast-paced environment
- Able to collaborate at all levels including email, phone and face-to-face with the ability to listen and problem solve
- Equipped with strong communication skills, with an exceptional standard of both written and spoken English, and the ability to positively express opinions and influence
- Experienced in producing a high standard of work at all times, paying attention to detail and removing the possibility of error.
- Immaculate and professional appearance
- An understanding and willingness to contribute to a 24h operational schedule when required.
If this sounds like you and you are ready for an exciting career move where no two days are the same, we would like to hear from you. At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.
Restaurant and Room Service Manager employer: One Aldwych
At One Aldwych, we pride ourselves on being an independent five-star hotel that fosters a unique and authentic work culture. Our commitment to employee growth is reflected in our extensive benefits, including generous leave, professional development opportunities, and a supportive environment that values individual contributions. Join us in the heart of London, where you can enjoy exclusive perks and be part of a team dedicated to redefining luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant and Room Service Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out One Aldwych's social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be managing a team and interacting with guests, being able to express yourself clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle the fast-paced environment at One Aldwych.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role.
We think you need these skills to ace Restaurant and Room Service Manager
Some tips for your application 🫡
Be Authentic:At StudySmarter, we value originality. When writing your application, let your true self shine through. Share your unique experiences and perspectives that align with our independent spirit.
Tailor Your Application:Make sure to customise your CV and cover letter for the Restaurant and Room Service Manager role. Highlight relevant experience in managing operations and delivering exceptional guest experiences, just like we do at One Aldwych.
Showcase Your Communication Skills:Strong communication is key in this role. Use your application to demonstrate your written skills and how you can positively express opinions and influence others, as we believe in clear and effective communication at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our five-star team!
How to prepare for a job interview at One Aldwych
✨Know the Venue Inside Out
Before your interview, take some time to research One Aldwych and its unique offerings. Familiarise yourself with Indigo restaurant's menu and the hotel's ethos. This will not only show your genuine interest but also help you discuss how you can contribute to their vision.
✨Showcase Your Leadership Skills
As a Restaurant and Room Service Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlighting these skills will demonstrate your capability to thrive in a fast-paced environment.
✨Emphasise Guest Experience
One Aldwych prides itself on exceptional guest experiences. Be ready to discuss how you would handle guest complaints and ensure satisfaction. Share specific instances where you've gone above and beyond for guests, as this aligns perfectly with their commitment to service excellence.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the hotel. Ask about their approach to staff development or how they maintain their high standards. This shows you're not just interested in the job, but also in being part of their culture.
