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- Tasks: Be the welcoming face of One Aldwych, assisting guests and ensuring their comfort.
- Company: Join an independent hotel known for its unique character and warm spirit.
- Benefits: Enjoy up to 32 days holiday, career planning, and discounts on food and stays.
- Other info: Dynamic role with opportunities for recognition and growth in a supportive environment.
- Why this job: Create memorable experiences for guests in a vibrant cultural hub.
- Qualifications: Experience in a 4 or 5-star hotel is a plus; must have a clean UK driving licence.
The predicted salary is between 30000 - 42000 £ per year.
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter. Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent. We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning - regular performance reviews
- £1,000 "Refer a Friend" scheme
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What You Will Bring:
Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow. As part of our Concierge team, you will strive to create warm memorable and personal experiences for our guests. Previous experience in a 4 or 5 star hotel is beneficial. You will engage and always be successful at making good first and lasting impressions. Must be able to drive and have a full clean UK driving license, held for more than 2 years and must be over the age of 21 years to comply with the hotel insurance policy.
Your Responsibilities:
Our Night Porters are responsible for being the welcoming face of One Aldwych, always going the extra mile to assist our guests with requests. You will handle all guest requests, queries and comments in a courteous and prompt manner, taking the necessary action steps and ensuring follow-through where required. In the absence of the Night Manager, you will confidently oversee the arrival and departure journey for the guests, whilst collaborating with the Night Security team to ensure the safety and security of guests and associates. You will ensure that the highest standards of cleanliness are maintained in the lobby and on the hotel forecourt. You will transport departing guests' luggage from the room to the lobby, then into a car or taxi, ensuring that the guest has verified that all luggage has been accounted for. You will ensure that luggage has been stored safely according to prescribed procedure.
NIGHT PORTER employer: One Aldwych
Contact Detail:
One Aldwych Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NIGHT PORTER
✨Tip Number 1
Get to know the hotel scene in London! Research One Aldwych and its unique offerings. When you walk in for your interview, show off your knowledge about their services and culture. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your warm and friendly approach! As a Night Porter, first impressions matter. Role-play with a friend or family member to nail that welcoming vibe. Remember, it’s all about making guests feel at home!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at One Aldwych. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your relevant experience in hospitality, especially if you’ve worked in 4 or 5-star hotels before.
We think you need these skills to ace NIGHT PORTER
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our warm, friendly spirit at One Aldwych.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially in 4 or 5-star hotels. We’re looking for those who can create memorable experiences, so showcase any past roles where you’ve gone the extra mile for guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team at One Aldwych. We can’t wait to hear from you!
How to prepare for a job interview at One Aldwych
✨Know the Hotel's Unique Spirit
Before your interview, take some time to research One Aldwych and understand its independent spirit and commitment to high standards. Familiarise yourself with their ethos of creating warm, memorable experiences for guests, as this will help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the welcoming face of the hotel. Prepare examples from your previous experience where you've gone the extra mile for a guest or resolved a challenging situation. This will demonstrate your ability to create positive first impressions and handle guest requests effectively.
✨Highlight Your Teamwork Abilities
Collaboration is key in this role, especially when working with the Night Security team. Be ready to discuss how you've successfully worked in a team environment before, and how you can contribute to maintaining safety and security while ensuring a smooth guest experience.
✨Prepare Questions About the Role
Interviews are a two-way street! Think of insightful questions to ask about the Night Porter responsibilities, the team dynamics, or the hotel's approach to guest service. This shows your genuine interest in the position and helps you assess if it's the right fit for you.