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- Tasks: Be the friendly face of One Aldwych, assisting guests and ensuring their comfort.
- Company: Join One Aldwych, a unique independent hotel in the heart of London.
- Benefits: Enjoy 28-32 days holiday, discounts, and a £1,000 referral bonus.
- Why this job: Experience luxury hospitality while creating memorable moments for guests.
- Qualifications: Previous hotel experience is a plus; must have a clean UK driving license.
- Other info: Immediate start available; join us at our Recruitment Event!
The predicted salary is between 24000 - 36000 £ per year.
Your next role as Night Guest Relations Agent could be in a world of luxury and rewards at One Aldwych Hotel London. One Aldwych is one of the very few hotels in London that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.
We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning - regular performance reviews
- £1,000 "Refer a Friend" scheme
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What you will bring:
- Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow.
- As part of our Concierge team, you will strive to create warm memorable and personal experiences for our guests.
- Previous experience in a 4 or 5 star hotel is beneficial.
- You will engage and always be successful at making good first and lasting impressions.
- Must be able to drive and have a full clean UK driving license, held for more than 5 years (and must be over the age of 25yrs to comply with the hotel insurance policy).
Your responsibilities:
- Our Night Porters are responsible for being the welcoming face of One Aldwych, always going the extra mile to assist our guests with requests and their luggage.
- You will also be responsible for the careful valet parking of guest cars traversing the busy thoroughfare of Covent Garden/ Aldwych.
- You will deliver messages and packages for guests and undertake any other requests to ensure their comfort.
- You will transport departing guests' luggage from the room to the lobby, then into a car or taxi.
- You will deliver overnight all guests' newspapers and carry out guest shoeshine if and when required.
Register now to come and meet us at our Recruitment Event, Immediate start available for the right candidate.
Night Guest Relations Agent employer: One Aldwych
Contact Detail:
One Aldwych Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Relations Agent
✨Tip Number 1
Familiarise yourself with One Aldwych's unique offerings and values. Understanding their independent spirit and commitment to high standards will help you connect with the team during your interactions.
✨Tip Number 2
Highlight any previous experience in luxury hospitality, especially in 4 or 5-star hotels. Be ready to share specific examples of how you've created memorable experiences for guests in the past.
✨Tip Number 3
Prepare to demonstrate your customer service skills during the recruitment event. Think of scenarios where you went the extra mile for a guest, as this role is all about making lasting impressions.
✨Tip Number 4
Since driving is a requirement, ensure your driving record is up to date and be prepared to discuss your experience with valet parking or handling guest vehicles safely in busy areas.
We think you need these skills to ace Night Guest Relations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations, particularly in 4 or 5-star hotels. Emphasise any roles where you created memorable experiences for guests.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of One Aldwych's unique independent spirit. Mention specific examples of how you've gone the extra mile for guests in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and attention to detail. Mention your ability to make a good first impression and your experience with valet parking if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at One Aldwych
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Your Problem-Solving Skills
As a Night Guest Relations Agent, you'll face various challenges. Prepare to discuss situations where you've successfully resolved guest issues or handled unexpected situations, showcasing your ability to think on your feet.
✨Highlight Your Experience in Luxury Settings
If you have experience working in 4 or 5-star hotels, be sure to mention it. Discuss what you learned from those environments and how you can bring that high standard of service to One Aldwych.
✨Prepare Questions About the Hotel
Show your interest in One Aldwych by preparing thoughtful questions about the hotel's culture, values, and future plans. This demonstrates your genuine interest in becoming part of their team and understanding their unique approach to hospitality.
