At a Glance
- Tasks: Welcome guests, manage bookings, and maintain a pristine health club environment.
- Company: One Aldwych, an independent luxury hotel in the heart of London.
- Benefits: 28-32 days holiday, complimentary stays, discounts, and career planning.
- Other info: Enjoy a supportive work culture with recognition and reward programmes.
- Why this job: Join a passionate team and create memorable experiences for our guests.
- Qualifications: Experience in luxury service, excellent communication skills, and computer literacy.
The predicted salary is between 12 - 15 £ per hour.
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter. A wellbeing haven in the heart of the city, the Health Club is the place to escape to and rejuvenate the mental and physical wellbeing. Our highly skilled therapist approach each session as a personalised ritual, tailored for each client. Our members make use of our discreet gym and our biggest secret is our 18m lap pool using an innovative mineral cleaning system making it chlorine‑free.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning - regular performance reviews
- £1,000 'Refer a Friend' scheme
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What You Will Bring:
- Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow.
- As part of our Health Club team, you will strive to create memorable and personal experiences for our guests and members.
- You will be engaging and leave positive lasting impressions with guests and colleagues, and be an expert in guest service.
- Previous experience in a similar role in a luxury environment is beneficial.
- You will articulate in excellent spoken and written English as well as be computer literate.
Your Responsibilities:
- Welcome our guests and members in a warm and welcoming manner.
- Possess excellent knowledge of our treatments and products and effectively communicate this to our guests.
- Answer all incoming calls promptly and courteously in accordance with our standards.
- Monitor and trace all treatment confirmations by email or phone and keep record of those in an organised manner.
- Responsible for maintaining the cleanliness and tidiness of the health club at all times.
- Provide a friendly, courteous and professional service at all times.
Luxury Health Club Concierge (Part-Time) employer: One Aldwych
One Aldwych is an exceptional employer that prides itself on its independent spirit and commitment to high standards, offering a warm and friendly work environment. Employees enjoy generous benefits such as up to 32 days of holiday, career planning opportunities, and a supportive culture that values personal growth and recognition. Located in the heart of London, working at our luxury health club provides a unique chance to contribute to a wellbeing haven while delivering memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Health Club Concierge (Part-Time)
✨Tip Number 1
Get to know the company culture! Before your interview, check out One Aldwych's vibe online. Understanding their independent spirit and commitment to high standards will help you connect with the team and show you're a perfect fit.
✨Tip Number 2
Practice your guest service skills! Since this role is all about creating memorable experiences, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! For a luxury health club like One Aldwych, first impressions matter. Make sure you look polished and professional when you arrive for your interview – it shows you care about the role and the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It’s a great way to stand out and show your enthusiasm for being part of the One Aldwych family.
We think you need these skills to ace Luxury Health Club Concierge (Part-Time)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and wellbeing in a warm and friendly tone.
Tailor Your Experience:Make sure to highlight any previous experience in luxury environments. We love seeing how your past roles have prepared you for creating memorable experiences for our guests and members at One Aldwych.
Be Clear and Concise:Keep your application clear and to the point. Use excellent written English to articulate your skills and experiences, as this reflects the high standards we uphold in our Health Club.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at One Aldwych
✨Know the Brand
Before your interview, take some time to research One Aldwych and its unique offerings. Understand their independent spirit and commitment to high standards. This will help you align your answers with their values and show that you're genuinely interested in being part of their story.
✨Showcase Your Guest Service Skills
As a Luxury Health Club Concierge, your ability to create memorable experiences is key. Prepare examples from your past roles where you went above and beyond for guests. Highlight your communication skills and how you handle difficult situations with grace and professionalism.
✨Familiarise Yourself with Treatments and Products
Make sure you have a good understanding of the treatments and products offered at the health club. Being able to discuss these confidently during your interview will demonstrate your enthusiasm and readiness to engage with guests about their options.
✨Practice Warm Welcomes
Since the role requires a warm and welcoming manner, practice your greeting and how you would introduce yourself to guests. A friendly smile and a positive attitude can make a lasting impression, so be sure to convey your passion for providing excellent service right from the start.
