At a Glance
- Tasks: Manage daily operations of a Michelin-star restaurant and room service, ensuring exceptional guest experiences.
- Company: Join the unique, independent team at One Aldwych, London's five-star hotel.
- Benefits: Enjoy 50% off dining, complimentary stays, and access to financial wellbeing resources.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic environment where no two days are the same and creativity thrives.
- Qualifications: Strong communication skills, attention to detail, and experience in fast-paced hospitality settings.
The predicted salary is between 35000 - 45000 £ per year.
A unique opportunity to join a five-star team at One Aldwych - London's cultured, independent hotel. As one of the very few hotels in London (or indeed the world) that can say it is truly independent, our story is very much our own to write. We are authentic people and original thinkers, looking for colleagues who are keen to get cultured and be independent.
Home to our Michelin Key awarded hotel, Indigo restaurant, celebrated for redefining luxury dining through its entirely gluten and dairy free menus, alongside private dining and events spaces, we are now looking for an exceptional Restaurant and Room Service Manager to help shape the next chapter of our Food & Beverage story. Reporting to the Food & Beverage Operations Manager, you will lead the day to day operation of Indigo Restaurant and Room Service, whilst playing a key role in the successful delivery of private events and functions across the hotel.
Your Rewards and Benefits
- 50% discount across our food and beverage outlets
- Complimentary overnight stay after one year of service
- Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Access to discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Access to Wagestream, providing greater flexibility and control over your finances, including access to earned wages before payday
- £1,000 Refer a Friend scheme
- Enhanced Pension contribution
- Private medical insurance
- 28 to 32 days annual leave, increasing with service
- Complimentary meals whilst on duty
- Professionally laundered uniforms
- Employee Assistance Programme offering confidential advice, guidance, and support
- Discounted onsite massage and chiropody appointments
- Safe travel home following eligible late evening shifts
- Long service awards
- Employee recognition and reward programmes celebrating individual and team achievements
- Access to a range of training and development programmes tailored to your career growth
- Ongoing opportunities to learn, grow and broaden your experience
- Structured career conversations focused on your future aspirations
WHAT YOU CAN EXPECT
Working 40 hours per week, spread over five days, you will be tasked to:
- Manage the daily operations of Indigo restaurant, in-room dining, and private events to ensure smooth and efficient service.
- Deliver exceptional guest experiences by maintaining strong communication, recognising guest preferences and handling any complaints professionally.
- Coordinate closely with Reservations, Front Office, Kitchen and other departments to maximise bookings and maintain seamless operations.
- Lead and prepare teams through daily briefings, menu training and collaboration with the Executive Chef to uphold high food and beverage standards.
- Support business growth by driving upselling opportunities, maximising revenue and assisting with events and new initiatives.
OUR IDEAL CANDIDATE
Our ideal candidate will have and display:
- Motivated and at your best in a fast-paced environment
- Able to collaborate at all levels including email, phone and face-to-face with the ability to listen and problem solve
- Equipped with strong communication skills, with an exceptional standard of both written and spoken English, and the ability to positively express opinions and influence
- Experienced in producing a high standard of work at all times, paying attention to detail and removing the possibility of error.
- Immaculate and professional appearance
- An understanding and willingness to contribute to a 24h operational schedule when required.
If this sounds like you and you are ready for an exciting career move where no two days are the same, we would like to hear from you. At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.
Restaurant and Room Service Manager in London employer: One Aldwych
At One Aldwych, we pride ourselves on being an independent five-star hotel that fosters a unique and supportive work culture. Our commitment to employee growth is reflected in our extensive training programmes and career development opportunities, alongside generous benefits such as discounted stays, financial wellbeing initiatives, and a focus on work-life balance. Join us in creating exceptional guest experiences while enjoying a vibrant environment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant and Room Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes One Aldwych unique and be ready to share how your skills align with their values. Show them you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role of Restaurant and Room Service Manager. Keep it concise, engaging, and tailored to what they’re looking for – think of it as your personal brand showcase.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the One Aldwych team.
We think you need these skills to ace Restaurant and Room Service Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your love for creating exceptional guest experiences.
Tailor Your Application:Make sure to tailor your application specifically for the Restaurant and Room Service Manager role. Highlight your relevant experience and skills that align with our values and the job description. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at One Aldwych. Plus, it’s super easy to do!
How to prepare for a job interview at One Aldwych
✨Know the Venue Inside Out
Before your interview, take some time to research One Aldwych and its unique offerings, especially the Indigo restaurant. Familiarise yourself with their gluten and dairy-free menus and any recent events or accolades. This will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Restaurant and Room Service Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your ability to motivate staff and maintain high standards, as this aligns perfectly with their expectations.
✨Demonstrate Exceptional Communication
Strong communication is key in this role. Be ready to discuss how you've handled guest complaints or feedback in the past. Use specific examples that showcase your problem-solving skills and your ability to listen and respond positively to guests' needs.
✨Emphasise Your Attention to Detail
One Aldwych prides itself on quality and attention to detail. Prepare to discuss how you ensure high standards in service and operations. Share instances where your meticulous nature has led to improved guest experiences or operational efficiency, reinforcing your fit for their team.
