At a Glance
- Tasks: Lead the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: One Aldwych, a unique and independent hotel in London.
- Benefits: Generous holiday, complimentary stays, discounts, and career development opportunities.
- Other info: Dynamic work environment with a focus on teamwork and employee recognition.
- Why this job: Join a vibrant team and make a real difference in guests' experiences.
- Qualifications: Experience in housekeeping management and strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter. Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent. We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning - regular performance reviews
- £1,000 "Refer a Friend" scheme
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
OBJECTIVES:
Under the general guidance of the Rooms Division Manager and Executive Housekeeper, whilst in line with One Aldwych policies and procedures, the Head Housekeeper is responsible for the day to day running of the department in accordance with the standard required and for assisting in the forward planning. To take charge of the department in the absence of the Executive Housekeeper and to report all matters which may affect the running of the department to the Rooms Division Manager.
Responsibilities:
- Lead and oversee all Housekeeping operations to ensure guest rooms and public areas consistently meet hotel and LQA standards.
- Regularly review, update, and implement departmental policies, procedures, risk assessments, and ensure ongoing team training.
- Manage and control inventories of linen, uniforms, operating equipment, and supplies, maintaining accurate par levels.
- Conduct daily room and public area inspections, ensuring cleanliness, presentation, and maintenance standards are upheld.
- Collaborate with the Rooms Division Manager and Chief Engineer on preventative maintenance and quality inspections.
- Supervise housekeeping team members, carrying out spot checks and ensuring compliance with grooming and uniform standards.
- Develop, deliver, and maintain training programmes, ensuring accurate records for Health & Safety, Fire, and other mandatory training.
- Foster positive employee relations, lead daily briefings and departmental meetings to promote teamwork and productivity.
- Build strong guest relationships, handle complaints professionally, record feedback, and ensure appropriate follow-up actions.
HEAD HOUSEKEEPER employer: One Aldwych
One Aldwych is an exceptional employer that prides itself on its independent spirit and commitment to a warm, friendly work environment. With generous benefits such as up to 32 days of holiday, career planning opportunities, and a strong focus on employee recognition, staff are encouraged to grow and thrive in their roles. Located in the heart of London, employees enjoy access to cultural adventures and a vibrant community, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land HEAD HOUSEKEEPER
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at One Aldwych. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and friendly spirit shine through. Remember, they’re looking for someone who fits their unique vibe, so be yourself!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle specific housekeeping challenges or team dynamics. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace HEAD HOUSEKEEPER
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love a warm and friendly spirit, so don’t be afraid to show us who you are and why you’re passionate about the Head Housekeeper role.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in housekeeping and any leadership roles you've had. We want to see how your skills align with our values and the responsibilities of the position.
Be Specific in Your Cover Letter:In your cover letter, be specific about why you want to join One Aldwych. Mention what excites you about our hotel and how you can contribute to our unique story. We appreciate candidates who do their homework!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at One Aldwych
✨Know Your Stuff
Before the interview, make sure you’re familiar with One Aldwych’s values and standards. Research their approach to housekeeping and guest relations. This will help you demonstrate that you understand what makes them unique and how you can contribute to their story.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be leading a team. Be ready to share examples of how you've successfully managed teams in the past. Talk about your experience with training, conducting inspections, and maintaining high standards. This will show that you’re not just a manager, but a leader who inspires others.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a guest complaint or managing a busy shift. Think through these scenarios beforehand and have clear, structured responses ready. This will highlight your problem-solving skills and ability to think on your feet.
✨Emphasise Teamwork and Communication
One Aldwych values positive employee relations and teamwork. Be prepared to discuss how you foster collaboration within your team and communicate effectively with other departments. Share examples of how you’ve built strong relationships in previous roles, as this will resonate well with their culture.
