At a Glance
- Tasks: Lead daily operations of a Michelin-star restaurant and room service, ensuring exceptional guest experiences.
- Company: Join the five-star team at One Aldwych, London's independent luxury hotel.
- Benefits: Enjoy 50% off dining, complimentary stays, and access to financial wellbeing resources.
- Other info: Opportunities for career growth and professional development in a supportive atmosphere.
- Why this job: Be part of a dynamic team shaping the future of luxury dining in a vibrant environment.
- Qualifications: Strong communication skills and experience in high-pressure hospitality settings.
The predicted salary is between 40000 - 50000 £ per year.
A unique opportunity to join a five-star team at One Aldwych, London’s cultured, independent hotel. Home to our Michelin Key awarded hotel, Indigo restaurant, celebrated for redefining luxury dining through its entirely gluten and dairy free menus, alongside private dining and events spaces, we are now looking for an exceptional Restaurant and Room Service Manager to help shape the next chapter of our Food & Beverage story.
Reporting to the Food & Beverage Operations Manager, you will lead the day to day operation of Indigo Restaurant and Room Service, whilst playing a key role in the successful delivery of private events and functions across the hotel.
Your Rewards and Benefits
- 50% discount across our food and beverage outlets
- Complimentary overnight stay after one year of service
- Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Access to discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Access to Wagestream, providing greater flexibility and control over your finances, including access to earned wages before payday
- £1,000 Refer a Friend scheme
- Enhanced Pension contribution
- Private medical insurance
- 28 to 32 days annual leave, increasing with service
- Complimentary meals whilst on duty
- Professionally laundered uniforms
- Employee Assistance Programme offering confidential advice, guidance, and support
- Discounted onsite massage and chiropody appointments
- Safe travel home following eligible late evening shifts
- Long service awards
- Employee recognition and reward programmes celebrating individual and team achievements
- Access to a range of training and development programmes tailored to your career growth
- Ongoing opportunities to learn, grow and broaden your experience
- Structured career conversations focused on your future aspirations
WHAT YOU CAN EXPECT
Working 40 hours per week, spread over five days, you will be tasked to:
- Manage the daily operations of Indigo restaurant, in-room dining, and private events to ensure smooth and efficient service.
- Deliver exceptional guest experiences by maintaining strong communication, recognising guest preferences and handling any complaints professionally.
- Coordinate closely with Reservations, Front Office, Kitchen and other departments to maximise bookings and maintain seamless operations.
- Lead and prepare teams through daily briefings, menu training and collaboration with the Executive Chef to uphold high food and beverage standards.
- Support business growth by driving upselling opportunities, maximising revenue and assisting with events and new initiatives.
OUR IDEAL CANDIDATE
Our ideal candidate will have and display:
- Motivated and at your best in a fast-paced environment
- Able to collaborate at all levels including email, phone and face-to-face with the ability to listen and problem solve
- Equipped with strong communication skills, with an exceptional standard of both written and spoken English, and the ability to positively express opinions and influence
- Experienced in producing a high standard of work at all times, paying attention to detail and removing the possibility of error.
- You will maintain all company quality standards continually looking for areas of improvement
- Immaculate and professional appearance
- An understanding and willingness to contribute to a 24h operational schedule when required.
If this sounds like you and you are ready for an exciting career move where no two days are the same, we would like to hear from you. At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.
Restaurant and Room Service Manager in City of Westminster employer: One Aldwych
One Aldwych is an exceptional employer that prioritises the well-being and growth of its team members, offering a supportive work culture where recognition and personal development are at the forefront. With benefits such as generous discounts, enhanced pension contributions, and access to tailored training programmes, employees can thrive in a dynamic environment while enjoying the unique perks of working in one of London's premier luxury hotels. Join us to be part of a five-star team dedicated to redefining luxury dining and creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant and Room Service Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Aldwych. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Aldwych
Don't be shy about reaching out to One Aldwych directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant and Room Service Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Aldwych and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Aldwych
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
