At a Glance
- Tasks: Welcome guests and create unforgettable experiences in a luxury hotel setting.
- Company: One Aldwych, an independent hotel known for its unique charm and hospitality.
- Benefits: 28-32 days holiday, complimentary stays, discounts, and employee recognition programmes.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Previous experience in luxury hospitality and strong attention to detail.
The predicted salary is between 24000 - 30000 £ per year.
One Aldwych is one of the very few hotels in London, even the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.
We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What you will bring:
- As part of our Reception team, you will strive to create memorable, personalised experiences for every guest.
- You have a genuine passion for hospitality, with high standards and strong attention to detail.
- You are highly organised and attentive, able to anticipate guest needs, accurately record details, and clearly communicate information to guests and colleagues.
- You are engaging, professional, and leave a positive, lasting impression on both guests and colleagues.
- Previous experience in a similar role within a luxury environment and familiarity with Opera Cloud would be an advantage.
Your responsibilities:
- Welcoming guests, ensuring a smooth welcoming experience, check in, rooming and check out.
- Deliver exceptional service to our guests at all times in line with LQA, Forbes and our One Aldwych standards.
- Recognise and anticipate the needs of our guests, and communicate, take action, and follow up where needed to create memorable guest experiences.
- Assist and communicate with all departments ensuring a smooth stay for guests.
Receptionist in City of Westminster employer: One Aldwych
One Aldwych is an exceptional employer that prides itself on its independent spirit and commitment to creating memorable experiences for both guests and staff. With a warm and friendly work culture, employees enjoy generous holiday allowances, complimentary stays, and a range of discounts, all while being part of a vibrant team in the heart of London. The hotel offers ample opportunities for personal and professional growth, making it an ideal place for those passionate about hospitality to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Aldwych. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Aldwych
Don't be shy about reaching out to One Aldwych directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Aldwych and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Aldwych
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
