At a Glance
- Tasks: Welcome guests, manage bookings, and maintain a tidy health club environment.
- Company: One Aldwych, an independent luxury hotel in London.
- Benefits: 28-32 days holiday, complimentary stays, and 50% discount on food and beverages.
- Other info: Opportunities for career growth and employee recognition programmes.
- Why this job: Join a passionate team and create memorable experiences for guests in a wellness haven.
- Qualifications: Experience in luxury guest service and excellent communication skills.
The predicted salary is between 12 - 15 € per hour.
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
A wellbeing haven in the heart of the city, the Health Club is the place to escape to and rejuvenate the mental and physical wellbeing. Our highly skilled therapist approach each session as a personalised ritual, tailored for each client. Our members make use of our discreet gym and our biggest secret is our 18m lap pool using an innovative mineral cleaning system making it chlorine-free.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning - regular performance reviews
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What you will bring:
- Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow.
- As part of our Health Club team, you will strive to create memorable and personal experiences for our guests and members.
- You will be engaging and leave positive lasting impressions with guests and colleagues, and be an expert in guest service.
- Previous experience in a similar role in a luxury environment is beneficial.
- You will articulate in excellent spoken and written English as well as be computer literate.
Your responsibilities:
- Welcome our guests and members in a warm and welcoming manner.
- Possess excellent knowledge of our treatments and products and effectively communicate this to our guests.
- Answer all incoming calls promptly and courteously in accordance with our standards.
- Monitor and trace all treatment confirmations by email or phone and keep record of those in an organised manner.
- Responsible for maintaining the cleanliness and tidiness of the health club at all times.
- Provide a friendly, courteous and professional service at all times.
Health Club Receptionist - Part Time in City of Westminster employer: One Aldwych
One Aldwych is an exceptional employer that prides itself on its independent spirit and commitment to high standards, making it a unique place to work in the heart of London. With generous benefits such as 28 to 32 days of holiday, career planning opportunities, and a supportive work culture that values personal growth and recognition, employees are encouraged to thrive both personally and professionally. The Health Club team plays a vital role in creating memorable experiences for guests, all while enjoying a friendly and warm atmosphere that fosters collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Receptionist - Part Time in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Aldwych. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your guest service skills! Since the role is all about creating memorable experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, especially in a luxury environment like One Aldwych. Make sure you look polished and professional when you arrive for your interview. It shows you care about the role and the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Health Club Receptionist - Part Time in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our warm, friendly spirit.
Tailor Your Experience:Make sure to highlight any previous experience in luxury environments. We’re looking for someone who can create memorable experiences, so share specific examples of how you've done this in the past!
Be Clear and Concise:Keep your application clear and to the point. Use excellent written English to communicate your skills and experiences effectively. Remember, we appreciate good organisation, so structure your application well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at One Aldwych
✨Know the Company
Before your interview, take some time to research One Aldwych. Understand their unique approach to hospitality and wellbeing. This will help you connect your answers to their values and show that you're genuinely interested in being part of their story.
✨Showcase Your Guest Service Skills
As a Health Club Receptionist, excellent guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you created memorable experiences, as this aligns perfectly with what they’re looking for.
✨Be Ready to Discuss Treatments and Products
Familiarise yourself with the treatments and products offered at the health club. Being able to discuss these confidently during your interview will demonstrate your enthusiasm and readiness to engage with guests about their options.
✨Practice Your Communication Skills
Since the role requires excellent spoken and written English, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as warm and welcoming.
