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- Tasks: Handle reservations and provide exceptional customer service in a vibrant hotel environment.
- Company: One Aldwych, an independent hotel known for its unique character and warm spirit.
- Benefits: Generous holiday allowance, complimentary stays, career planning, and discounts on food and beverages.
- Why this job: Join a dynamic team and be part of creating memorable experiences for guests.
- Qualifications: Experience in hospitality, excellent communication skills, and a friendly telephone manner.
- Other info: Opportunity for career growth and recognition in a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent. We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning – regular performance reviews
- £1,000 “Refer a Friend” scheme
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What You Will Bring:
- Proven experience in a Hotel environment is desired
- Experience in handling incoming enquiries
- Experience with Opera PMS
- Experience with OpenTable is desirable but not essential
- MS Office knowledge
- Excellent communications skills
- A professional and friendly telephone manner
- The ability to work well under pressure
- Excellent team working skills
Your Responsibilities:
- Ensure all incoming room and F&B reservation enquiries are being dealt with in line with hotel and departmental standards
- Ensure all incoming emails and urgent messages are dealt with promptly and accurately, within the required response times laid out in the departmental standards.
- Input all reservations accurately into Opera PMS system, or Open Table/InfoGenesis.
- Be fully conversant with all hotel rates, including Best Available Rate (BAR), corporates, packages & promotions, wholesalers and other contracted rates.
- Be fully conversant with yielding strategies for immediate month and following 3 months as directed by Head of Revenue & Front Office Operations, paying particular attention to peak occupancy period for the hotel.
- Upsell rooms and food & beverage bookings whenever possible.
- Ensure room bookings for each day are checked prior to arrival for accuracy and confirmations
- Ensure all reservations are tracked correctly for statistical purposes (company or agency codes & market segmentation).
- Ensure guest history files are used and utilised correctly.
- Respond to incoming emails and calls in a professional, warm and engaging manner, in accordance with One Aldwych guidelines and in adherence to Leading Quality Assurance (LQA) standards.
Contract: Full time
Location: London, England, United Kingdom
RESERVATIONS AGENT in City of London employer: One Aldwych
Contact Detail:
One Aldwych Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RESERVATIONS AGENT in City of London
✨Tip Number 1
Get to know the hotel inside out! Research One Aldwych's unique offerings and culture. This way, when you chat with them, you can show off your knowledge and passion for what makes them special.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations, a friendly and professional phone manner is key. Try role-playing with a friend to nail that warm, engaging tone they’re looking for.
✨Tip Number 3
Be ready to upsell! Brush up on your sales techniques so you can confidently suggest room upgrades or food and beverage options during your interview. Show them you can boost their revenue while keeping guests happy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the One Aldwych family right from the start.
We think you need these skills to ace RESERVATIONS AGENT in City of London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects our hotel’s spirit.
Tailor Your Experience: Make sure to highlight your relevant experience in the hotel industry. We’re looking for specific examples of how you've handled enquiries or used systems like Opera PMS. Tailoring your application shows us you understand what we’re all about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at One Aldwych
✨Know Your Stuff
Before the interview, make sure you’re familiar with One Aldwych and its unique offerings. Research their services, values, and what sets them apart from other hotels. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Agent, excellent communication is key. Practice articulating your thoughts clearly and warmly. You might even want to role-play common scenarios, like handling a reservation inquiry or dealing with a customer complaint, to demonstrate your professional telephone manner.
✨Be Ready to Discuss Experience
Prepare to talk about your previous experience in the hotel industry, especially with Opera PMS and any other relevant systems. Think of specific examples where you successfully handled inquiries or upsold services, as this will highlight your capability for the role.
✨Emphasise Teamwork
One Aldwych values collaboration, so be ready to discuss how you work well in a team. Share examples of how you’ve contributed to a positive team environment in past roles, especially under pressure, to show that you can thrive in their dynamic setting.
