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- Tasks: Be the welcoming face of One Aldwych, assisting guests and ensuring their comfort.
- Company: One Aldwych, an independent hotel known for its unique character and warm spirit.
- Benefits: 28-32 days holiday, complimentary stays, discounts, and career development opportunities.
- Why this job: Join a passionate team and create memorable experiences for guests in a vibrant environment.
- Qualifications: Experience in a 4 or 5-star hotel is a plus; must have a clean UK driving licence.
- Other info: Dynamic role with opportunities for recognition and growth in the hospitality industry.
The predicted salary is between 30000 - 42000 ÂŁ per year.
One Aldwych is one of the very few hotels in London, or indeed the world, that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter. Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent. We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning – regular performance reviews
- £1,000 “Refer a Friend” scheme
- 50% discount in Food and Beverage outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What You Will Bring:
Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow. As part of our Concierge team, you will strive to create warm memorable and personal experiences for our guests. Previous experience in a 4 or 5 star hotel is beneficial. You will engage and always be successful at making good first and lasting impressions. Must be able to drive and have a full clean UK driving licence, held for more than 5 years (and must be over the age of 25yrs to comply with the hotel insurance policy).
Your Responsibilities:
Our Night Porters are responsible for being the welcoming face of One Aldwych, always going the extra mile to assist our guests with requests. You will handle all guest requests, queries and comments in a courteous and prompt manner, taking the necessary action steps and ensuring follow‑through where required. In the absence of the Night Manager, you will confidently oversee the arrival and departure journey for the guests, whilst collaborating with the Night Security team to ensure the safety and security of guests and associates. You will ensure that the highest standards of cleanliness are maintained in the lobby and on the hotel forecourt. You will transport departing guests' luggage from the room to the lobby, then into a car or taxi, ensuring that the guest has verified that all luggage has been accounted for. You will ensure that luggage has been stored safely according to prescribed procedure.
NIGHT PORTER in City of London employer: One Aldwych
Contact Detail:
One Aldwych Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NIGHT PORTER in City of London
✨Tip Number 1
Get to know the hotel vibe! Before your interview, check out One Aldwych's website and social media. Familiarise yourself with their unique style and values so you can show how you fit right in.
✨Tip Number 2
Practice your warm welcome! As a Night Porter, first impressions are key. Role-play greeting guests with a friend or in front of a mirror to nail that friendly, professional vibe.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from past jobs where you went the extra mile for guests. This will demonstrate your commitment to creating memorable experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace NIGHT PORTER in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re excited about joining our team at One Aldwych.
Tailor Your CV: Make sure your CV is tailored specifically for the Night Porter role. Highlight any relevant experience in hospitality, especially in 4 or 5-star hotels, and showcase your ability to create memorable guest experiences. We love seeing how your background aligns with our values!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on being part of our unique story at One Aldwych. We can’t wait to hear from you!
How to prepare for a job interview at One Aldwych
✨Know the Hotel's Unique Spirit
Before your interview, take some time to research One Aldwych and its independent spirit. Understand what makes it different from other hotels in London. This will help you connect with the interviewers and show that you're genuinely interested in being part of their unique story.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the welcoming face of the hotel. Prepare examples from your past experiences where you've gone the extra mile for guests. Highlighting your ability to create memorable experiences will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to handle guest requests or complaints effectively. Be ready to discuss how you managed these situations, especially in a high-pressure environment. This will showcase your readiness to oversee guest journeys confidently.
✨Dress the Part and Be Professional
Even though it's a night position, first impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This reflects the high standards expected at One Aldwych and shows that you take the opportunity seriously.
