Receptionist

One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to 100 individually designed rooms and suites, Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking. Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.

About Reception

Reception is where a warm welcome begins. The Reception team introduces guests to the hotel and all it has to offer. With a friendly and professional approach, the team helps guests feel at ease from the moment they arrive. Working closely with colleagues across the hotel, Reception helps bring everything together to create a smooth and seamless stay.

Role Overview

As a Receptionist within a five-star luxury hotel, you will play an important role in creating an exceptional guest experience, acting as one of the first points of contact throughout the guest journey.

You will develop a genuine understanding of our guests and their preferences, using this knowledge to personalise their stay and create thoughtful moments that exceed expectations. You will manage guest enquiries with confidence and professionalism, while maintaining a strong knowledge of the hotel and its offerings to ensure every interaction reflects the highest standards of luxury hospitality.

What you will do

• Welcoming guests, ensuring a smooth welcoming experience, check in, rooming and check out
• Deliver exceptional service to our guests at all times in line with our service standards
• Recognise and anticipate the needs of our guests, and communicate, take action, and follow up where needed to create memorable guest experiences
• Assist and communicate with all departments ensuring a smooth stay for guests

What we are looking for

• A genuine passion for hospitality and a natural commitment to delivering thoughtful, personalised guest experiences
• A highly organised and attentive approach, with the ability to anticipate guest needs, manage details accurately and communicate clearly with both guests and colleagues
• A warm, engaging and professional manner, with a natural ability to build genuine connections and leave a positive and lasting impression
• Previous experience in a similar role within a luxury hospitality environment; familiarity with Opera Cloud would be an advantage

At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.

That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.

• Work Life Balance: No double shifts and paid overtime for all hours worked beyond your contracted hours.
• Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
• Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
• Local Perks: Access discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
• Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
• Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
• Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments

Everyone is welcome here. We are committed to creating a workplace where everyone feels welcome, valued and respected.

If you enjoy creating thoughtful guest experiences, building genuine connections and working in a cultured and independent hotel, we'd love to hear from you.

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