At a Glance
- Tasks: Welcome guests with warmth and professionalism, manage reservations, and ensure a seamless dining experience.
- Company: One Aldwych, an independent luxury hotel in London with a unique story.
- Benefits: Competitive salary, paid overtime, discounts, and generous holiday allowance.
- Other info: Opportunities for personal growth and wellbeing support in a dynamic work environment.
- Why this job: Join a vibrant team and create memorable experiences for guests in a luxury setting.
- Qualifications: Experience in luxury hospitality, strong communication skills, and a passion for guest service.
The predicted salary is between 22950 - 28050 £ per year.
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent.
We like to think we do things differently, always with a warm, friendly spirit.
Our story is very much our own to write and we invite you to become part of the next chapter.
A busy thoroughfare, the Mezzanine is home to Indigo, our signature restaurant and neighbourhood jewel as well as our Private Events and Room Service.
Overseen by Head Chef Dominic Teague, the menus exemplifies his penchant for British ingredients and goes to extraordinary lengths to source them from independent producers who support his commitment to seasonal and sustainable cooking.
At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.
That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.
- Competitive salary, service charge and paid overtime
- Work Life Balance: No double shifts and paid overtime for all hours worked beyond your contracted hours.
- Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
- Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
- Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Local Perks: Access discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
- Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
- Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
- Learning & Development: Access training and development opportunities, career conversations and ongoing support
- Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
- Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments
What you will do
- Deliver a warm, refined, and professional welcome, creating an exceptional first impression for every guest.
- Manage reservations, table allocations, and seating plans to ensure a seamless and efficient arrival experience.
- Escort guests to their tables, ensuring a seamless handover to their assigned waiter.
- Respond to all telephone enquiries promptly, courteously, and in accordance with brand standards.
- Maintain the accuracy and presentation of menus, wine lists, and all guest-facing literature.
- Ensure the reception and entrance areas are impeccably presented and consistently reflect the restaurant's luxury standards.
- What you will bring
- Previous experience in a luxury hotel or fine dining restaurant
- A warm and welcoming approach with the ability to create a positive first impression for every guest
- Strong communication skills and a genuine passion for food, beverage, and guest service
- Ability to remain calm, organised, and professional during busy service periods
- Experience with restaurant reservation or booking systems is highly desirable
- A team-oriented attitude with a commitment to delivering exceptional service standards
- #J-18808-Ljbffr
Restaurant Receptionist employer: One Aldwych Hotel
One Aldwych is an exceptional employer that prides itself on its independent spirit and commitment to sustainability, making it a unique place to work in the heart of London. With a strong focus on employee well-being, we offer generous holiday allowances, career development opportunities, and a supportive work culture that values creativity and high standards. Join our passionate team and enjoy benefits like discounted stays, meals on duty, and recognition programmes that celebrate your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like One Aldwych Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to One Aldwych Hotel
Don't be shy about reaching out to One Aldwych Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about One Aldwych Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at One Aldwych Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
