At a Glance
- Tasks: Support the Operations team with communication, problem-solving, and administrative tasks.
- Company: OnCue Transport, a leader in non-emergency patient transport services.
- Benefits: Flexible part-time hours, supportive team environment, and valuable experience.
- Other info: Opportunity for growth in a dynamic and caring workplace.
- Why this job: Join a mission-driven company making a real difference in patient care.
- Qualifications: Strong organisational skills, attention to detail, and teamwork abilities.
The predicted salary is between 12 - 15 £ per hour.
About OnCue Transport: OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers. Great service is paramount for our continued expansion and the trust of our partners.
Our Mission: To create value for our customers and partners by delivering an innovative and care driven patient transport solution.
Our Vision: To be recognised as a leader in our industry because of our innovation, and commitment to care for our patients, employees, and partners.
Teamwork is critical for success therefore you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.
The Job: This is a part-time role, the working pattern is Monday and Tuesday from 10:30-19:30. You will have specific responsibility for the following:
- Supporting the Operations Allocator Team: Providing active support to the Operations allocator during your shift.
- Accurate Delays: Making accurate delay calls/emails on any new requests, unallocated work and in progress journeys.
- Communication: Effectively communicating changes and updates to patients, partners, and Driver Companions.
- Problem Solving: Addressing Driver Companion, Patient, and Partner queries.
- Partner Portal Management: Managing partner portals such as PTS Online to ensure accurate information and timely updates.
- Risk Mitigation: Identifying potential risks to the Operations Support Team and OnCue Management Team to ensure a timely resolution.
- Administrative Support: Providing administrative support to the Operations Allocator Team including data entry, incident report generation.
- DC Retention: Promoting a positive work environment and implementing fair earning practices to retain Driver Companions.
- Phone calls: To handle incoming and outgoing phone calls. Answer and manage incoming calls efficiently and professionally, provide accurate information and keep call wait time down to under 30 seconds. If the inbound queue exceeds three calls or a call remains unanswered for over 30 seconds, all team members are expected to step in and ensure timely responses.
- Next day work call out: Using our in house software to send DC’s the details for the next days work and calling DC’s who have not replied or require help.
- Service Excellence: Maintaining a sub-6% service KPI (Key Performance Indicators) level through efficient team management and process optimisation.
- Emails: Dealing with enquiries and requests via email.
Skills required:
- Strong organisational and time management skills.
- Attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and software applications, including partner portals.
- Ability to work effectively as part of a team.
Operations Support Specialist (Part-time) in London employer: OnCue Transport
OnCue Transport is an exceptional employer that prioritises teamwork and innovation in the delivery of non-emergency patient transport services. With a strong commitment to employee care and professional growth, we offer a supportive work environment where your contributions directly impact our mission of providing outstanding service. Located in a dynamic sector, our part-time Operations Support Specialist role provides flexible hours and the opportunity to be part of a dedicated team making a real difference in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Specialist (Part-time) in London
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like OnCue Transport.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like OnCue Transport who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Operations Support Specialist (Part-time) in London
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at OnCue Transport, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at OnCue Transport where specific skills might be in demand.
How to prepare for a job interview at OnCue Transport
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
