At a Glance
- Tasks: Lead a team to transport patients safely and comfortably to medical appointments.
- Company: Join OnCue, a growing MedTech company making a difference in patient care.
- Benefits: Permanent contract, flexible hours, and training provided.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on patients' lives while developing leadership skills.
- Qualifications: 2+ years driving experience and a full UK driving license required.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: Driver Services Team Leader
Contract: Permanent.
Hours: Monday – Friday, with occasional Saturdays on a rotational basis. 50 hours per week, (10 hour shift – 1 hour break) on a flexible rotational shift start times between 06:00 -14:00.
The OnCue Transport Team Leader position is an exciting opportunity to join a rapidly growing business and make a real difference to the lives of patients. The ideal candidate will have a strong commitment to providing excellent customer service, as well as the experience and skills necessary to ensure the safe and comfortable transportation of patients.
Key responsibilities:
- Provide assistance to patients with various mobility classifications, transporting them to and from non-emergency medical appointments throughout the UK.
- Working as a two person crew, responsible for either driving the ambulance or supporting the travelling patient.
- Ensure that all patients are collected from their home or medical site and taken to the correct ward or settled at home safely.
- Offer a friendly ear when needed and ensure that your patients always feel comfortable and safe.
- Be responsible for the comfort and safekeeping of all patients in your ambulance.
- Inspect and complete daily vehicle and equipment checks, and wipe down the vehicle.
- Be dependable and on time.
- Help patients with mobility where needed, including the use of a wheelchair to transport them.
- Treat all patients with dignity and respect, providing a quality and dignified service to all patients.
- Report any safeguarding issues or incidents to the team.
- Follow all health and safety procedures as outlined within the bespoke training course.
- Support the leadership team to ensure a well-led service by reporting concerns and communicating with line managers.
About OnCue Transport:
OnCue is a CQC registered – MedTech business specialising in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers.
Attributes:
The ideal candidate for the OnCue Transport Team Leader position will have the following qualifications and experience:
- 2+ years of driving experience in the UK on a full driving license with no previous penalties for drink driving or insurance-related convictions (even if these are now spent).
- No more than 3 live penalty points on their current driving license.
- Experience from a patient-focused environment is desirable.
- Up-to-date first aid qualification is desirable, but not essential as training will be provided.
- Ideally, good geographical knowledge of the London area.
- Manual UK driving license (required).
- All successful applicants will be subject to an enhanced DBS disclosure and previous employment referencing.
Driver Companion (Team Lead) in London employer: OnCue Transport
OnCue Transport is an exceptional employer that prioritises the well-being of both its patients and employees. With a strong commitment to excellent customer service, our team members enjoy a supportive work culture that fosters personal growth and development through comprehensive training. Located in the heart of the UK, we offer flexible working hours and the opportunity to make a meaningful impact on the lives of patients, ensuring a rewarding career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Companion (Team Lead) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on OnCue Transport. Understand their values and mission, especially how they focus on patient care. This will help you connect your experience to what they’re all about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Think about how your past experiences relate to the responsibilities of the Driver Companion role, especially around patient care and teamwork.
✨Tip Number 3
Show your personality! During the interview, let your friendly and caring nature shine through. Remember, they’re looking for someone who can provide excellent customer service and make patients feel comfortable, so don’t be afraid to share personal stories that highlight these qualities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Driver Companion (Team Lead) in London
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you're passionate about providing excellent customer service and how you can make a difference in patients' lives. Share any relevant experiences that highlight your commitment to patient care.
Highlight Your Driving Experience:Make sure to detail your driving experience, especially if you've worked in a patient-focused environment before. We want to see your full driving licence details and any relevant qualifications that showcase your ability to drive safely and responsibly.
Be Dependable and Punctual:Since being on time is crucial for this role, emphasise your reliability in your application. Share examples of how you've consistently met deadlines or commitments in previous jobs to show us you're the dependable team player we need.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at OnCue Transport
✨Know Your Stuff
Make sure you understand the role of a Driver Companion and what it entails. Familiarise yourself with patient transport services, especially in a non-emergency context. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to discuss how you would ensure patients feel comfortable and safe during their journey.
✨Demonstrate Teamwork
As you'll be working as part of a two-person crew, highlight your ability to work well with others. Share specific instances where you've collaborated effectively with a team, especially in high-pressure situations or when dealing with vulnerable individuals.
✨Be Prepared for Practical Questions
Expect questions related to health and safety procedures, vehicle checks, and patient care. Brush up on relevant regulations and best practices, and be ready to discuss how you would handle various scenarios, such as assisting a patient with mobility issues.
