About OnCue Transport
OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers. Great service is paramount for our continued expansion and the trust of our partners.
Our Mission: Is to create value for our customers and partners by delivering an innovative and care driven patient transport solution.
Our Vision: To be recognised as a leader in our industry because of our innovation, and commitment to care for our patients, employees, and partners.
Teamwork is critical for success therefore you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.
Great service is paramount for our continued expansion and the trust of our partners.
The Job
The Customer Services Assistant is responsible for supporting the Customer Services team in all aspects of journey pricing, customer liaison and responding to customer complaints. The role combines customer service skills, administrative and compliance responsibilities ensuring exceptional customer satisfaction, smooth operations and regulatory adherence.
Day-to-Day Duties
Checking journey data and pricing
Journey and invoice reporting
Customer liaison, predominately via email
Customer complaint handling and responding including interviewing Driver Companions
Administration including scheduling, filing and maintaining accurate records
Essential criteria
Highly organised, detail-oriented and customer focused
Good work ethic – hardworking, punctual and reliable
An eye for detail and the ability to use their own initiative
Clear verbal communication skills
Basic understanding of how to use computers for data entry – Training provided
