Compliance Manager in London

Join our dynamic team and drive success through innovation, leadership, and operational excellence.

OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB's, NHS Trusts, and Ambulance providers. Great service is paramount for our continued expansion and the trust of our partners.

This is a brand-new role as a Compliance Manager, offering you the chance to make a real impact from day one and grow alongside the company as we continue our journey of rapid development. You will assist in keeping OnCue compliant in all aspects of its operations.

Our Mission: To create value for our customers and partners by delivering an innovative and care-driven patient transport solution.

Our Vision: To be recognised as a leader in our industry because of our innovation and commitment to care for our patients, employees, and partners.

Teamwork is critical for success; therefore, you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.

The Job: The Compliance Manager for OnCue would be responsible for overseeing all aspects of compliance within OnCue, ensuring that OnCue's service adheres to Care Quality Commission and Health & Safety regulations, policies, and procedures. This includes:

• Monitoring performance metrics, conducting audits, investigating incidents, and implementing corrective actions.
• Working with the Head of Compliance to develop and implement new compliance initiatives to continuously improve the quality and safety of OnCue's patient transport services.
• Conducting regular audits of individual department operations to identify and address any compliance gaps.
• Inputting into serious incidents, determining root causes, and recommending corrective actions.
• Monitoring key performance indicators (KPIs) related to compliance and identifying areas for improvement.
• Staying up-to-date on all relevant regulations, policies, and procedures and ensuring that staff are aware of their compliance obligations.
• Working with other departments within the organisation to ensure that compliance is integrated into all aspects of OnCue's operations.
• Preparing and submitting compliance reports to senior management.

Skills required:

• Willingness to be flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and driving maximum efficiency.
• Understanding ethical behaviour and business practices, ensuring that your own behaviour and the behaviour of others is consistent with these standards and aligns with the values of OnCue.
• Establishing and maintaining positive working relationships with others, both internally and externally, to achieve the goals of OnCue Transport.
• Strong team ethic, working cooperatively and effectively with others to achieve goals, resolve conflicts, and make decisions that enhance organisational effectiveness.
• Effective risk assessment and subsequent risk management.
• Assessing problems to identify causes, gathering, and processing relevant information to generate possible solutions.
• Setting priorities, developing audit schedules, monitoring progress towards goals using track details, data, information, and activities.
• Strong understanding of relevant regulations, policies, and procedures for both the Care Quality Commission and ISO 9001:2015 management system processes.
• Excellent communication, interpersonal, and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and other relevant software programs.

Additional skills and knowledge:

• Understanding of the difficulties involved in medical transport and the SLAs.
• Organised and methodical thinker.

This is a demanding and challenging role, but it is also a rewarding one. The Compliance Supervisor plays a vital role in ensuring that the Non-Emergency Ambulance Service is able to operate safely, efficiently, and that patients receive the highest quality of care.

Firm conviction in your ideas and the willingness to go the extra mile to deliver on them. Experience in the healthcare industry, preferably in non-emergency patient transport, is a plus.

Essential criteria:

• Full Clean DVLA driving licence - Drives cars - manual and automatic.
• Good self-discipline, can work proactively without being constantly supervised.
• Good work ethic – hardworking, punctual, and reliable.
• An eye for detail and the ability to use their own initiative.
• Clear verbal communication skills.

Benefits:

• Competitive salary.
• Opportunity to work in a dynamic and fast-growing healthcare organisation.
• Make a positive impact on the lives of patients and their families.
• Be part of a team that is committed to providing high-quality and compassionate care.