At a Glance
- Tasks: Optimise planning and resource allocation for non-emergency patient transport services.
- Company: OnCue Transport, a leader in care-led patient transport solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and service excellence.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic industry.
- Qualifications: Experience in transport or logistics, strong analytical and communication skills.
The predicted salary is between 24300 - 29700 £ per year.
About OnCue Transport: OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers. Great service is paramount for our continued expansion and the trust of our partners.
Our Mission: To create value for our customers and partners by delivering an innovative and care-driven patient transport solution.
Our Vision: To be recognised as a leader in our industry because of our innovation and commitment to care for our patients, employees, and partners.
Teamwork is critical for success; therefore, you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.
The Role: As an Allocator, you will play a crucial role in optimising our planning, work allocation, and service delivery by effectively managing resources. Your key responsibilities are:
- Service Excellence: Maintaining a sub-6% service KPI (Key Performance Indicators) level through efficient team management and process optimisation.
- Operational Efficiency: Collaborating with the Operations Management Team to enhance the accuracy of our auto-allocation and planning technology.
- Problem Solving: Proactively identifying and resolving service issues, working closely with the Operations Management Team to implement solutions.
- DC Retention: Promoting a positive work environment and implementing fair earning practices to retain Driver Companions.
- Performance Improvement: Contributing to the development of data-driven metrics to measure service performance and drive accountability.
- Effective Communication: Minimising communication breakdowns and ensuring clear information sharing within the team.
- Risk Mitigation: Identifying potential risks to the OnCue Management Team to ensure a timely resolution.
- Phone calls: To handle incoming and outgoing phone calls from DC’s, Patients, Clients, and members of the Public.
- Fair allocation: To oversee the distribution of patient journeys within OnCue, ensuring that all allocations are transparent, unbiased, and compliant with OnCue policies and standards.
- Planning: To replan work if a DC is unable to complete their first run.
Skills and Experience: To succeed in this role, you will need:
- Proven experience in a similar role within the transport or logistics industry.
- Strong analytical skills and the ability to use data to inform decision-making.
- Excellent communication and interpersonal skills to collaborate effectively with colleagues.
- A commitment to delivering high-quality patient care and a strong team ethic.
- High attention to detail.
Desirable Attributes: Determination and persistence, effective communication skills, self-awareness, problem-solving.
Allocation Specialist in London employer: OnCue Transport
OnCue Transport is an exceptional employer that prioritises teamwork and innovation in the delivery of non-emergency patient transport services. With a strong commitment to employee care and professional growth, we offer a supportive work environment where your contributions directly impact our mission of providing outstanding service. Located in a dynamic sector, our part-time Operations Support Specialist role provides flexible hours and the opportunity to be part of a dedicated team making a real difference in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Allocation Specialist in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like OnCue Transport.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by OnCue Transport. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Allocation Specialist in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at OnCue Transport, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at OnCue Transport and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into OnCue Transport. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at OnCue Transport
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at OnCue Transport.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to OnCue Transport.
