At a Glance
- Tasks: Optimise planning and resource allocation for non-emergency patient transport services.
- Company: OnCue Transport, a leader in care-led patient transport solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and service excellence.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic industry.
- Qualifications: Experience in transport or logistics, strong analytical and communication skills.
The predicted salary is between 24300 - 29700 £ per year.
About OnCue Transport: OnCue specialises in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers. Great service is paramount for our continued expansion and the trust of our partners.
Our Mission: To create value for our customers and partners by delivering an innovative and care-driven patient transport solution.
Our Vision: To be recognised as a leader in our industry because of our innovation and commitment to care for our patients, employees, and partners.
Teamwork is critical for success; therefore, you should maintain positive working relationships with others, both internally and externally, to achieve the goals of OnCue.
The Role: As an Allocator, you will play a crucial role in optimising our planning, work allocation, and service delivery by effectively managing resources. Your key responsibilities are:
- Service Excellence: Maintaining a sub-6% service KPI (Key Performance Indicators) level through efficient team management and process optimisation.
- Operational Efficiency: Collaborating with the Operations Management Team to enhance the accuracy of our auto-allocation and planning technology.
- Problem Solving: Proactively identifying and resolving service issues, working closely with the Operations Management Team to implement solutions.
- DC Retention: Promoting a positive work environment and implementing fair earning practices to retain Driver Companions.
- Performance Improvement: Contributing to the development of data-driven metrics to measure service performance and drive accountability.
- Effective Communication: Minimising communication breakdowns and ensuring clear information sharing within the team.
- Risk Mitigation: Identifying potential risks to the OnCue Management Team to ensure a timely resolution.
- Phone calls: To handle incoming and outgoing phone calls from DC’s, Patients, Clients, and members of the Public.
- Fair allocation: To oversee the distribution of patient journeys within OnCue, ensuring that all allocations are transparent, unbiased, and compliant with OnCue policies and standards.
- Planning: To replan work if a DC is unable to complete their first run.
Skills and Experience: To succeed in this role, you will need:
- Proven experience in a similar role within the transport or logistics industry.
- Strong analytical skills and the ability to use data to inform decision-making.
- Excellent communication and interpersonal skills to collaborate effectively with colleagues.
- A commitment to delivering high-quality patient care and a strong team ethic.
- High attention to detail.
Desirable Attributes: Determination and persistence, effective communication skills, self-awareness, problem-solving.
Allocation Specialist in London employer: OnCue Transport
OnCue Transport is an exceptional employer, dedicated to fostering a collaborative and supportive work environment where employees are valued and encouraged to grow. As a Fleet Manager, you will play a crucial role in ensuring the safety and compliance of our fleet while benefiting from a competitive salary, comprehensive benefits, and opportunities for professional development in a mission-driven organisation that prioritises care for patients and staff alike.
