At a Glance
- Tasks: Lead a team to transport patients safely and comfortably to medical appointments.
- Company: Join OnCue, a growing MedTech company dedicated to patient care.
- Benefits: Permanent contract, flexible hours, and comprehensive training provided.
- Other info: Supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing leadership skills.
- Qualifications: 2+ years driving experience and a full UK driving license required.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to: Driver Services Team Leader
Contract: Permanent. Hours: Monday – Friday, with occasional Saturdays on a rotational basis. 50 hours per week, (10 hour shift – 1 hour break) on a flexible rotational shift start times between 06:00 -14:00.
The OnCue Transport Team Leader position is an exciting opportunity to join a rapidly growing business and make a real difference to the lives of patients. The ideal candidate will have a strong commitment to providing excellent customer service, as well as the experience and skills necessary to ensure the safe and comfortable transportation of patients.
Key responsibilities of the OnCue Transport Team Leader position:
- Provide assistance to patients with various mobility classifications, transporting them to and from non-emergency medical appointments throughout the UK.
- Working as a two person crew, responsible for either driving the ambulance or supporting the travelling patient.
- Ensure that all patients are collected from their home or medical site and taken to the correct ward or settled at home safely.
- Offer a friendly ear when needed and ensure that your patients always feel comfortable and safe.
- Be responsible for the comfort and safekeeping of all patients in your ambulance.
- Inspect and complete daily vehicle and equipment checks, and wipe down the vehicle.
- Be dependable and on time.
- Help patients with mobility where needed, including the use of a wheelchair to transport them.
- Treat all patients with dignity and respect, providing a quality and dignified service to all patients.
- Report any safeguarding issues or incidents to the team.
- Follow all health and safety procedures as outlined within the bespoke training course.
- Support the leadership team to ensure a well-led service by reporting concerns and communicating with line managers.
About OnCue Transport:
OnCue is a CQC registered – MedTech business specialising in the provision of care-led, compliant, and scalable non-emergency patient transport services to ICB’s, NHS Trusts, and Ambulance providers.
Attributes:
The ideal candidate for the OnCue Transport Team Leader position will have the following qualifications and experience:
- 2+ years of driving experience in the UK on a full driving license with no previous penalties for drink driving or insurance-related convictions (even if these are now spent).
- No more than 3 live penalty points on their current driving license.
- Experience from a patient-focused environment is desirable.
- Up-to-date first aid qualification is desirable, but not essential as training will be provided.
- Ideally, good geographical knowledge of the London area.
- Manual UK driving license (required).
- All successful applicants will be subject to an enhanced DBS disclosure and previous employment referencing.
Driver Companion (Team Lead) employer: OnCue Transport
OnCue Transport is an exceptional employer that prioritises the well-being of both its patients and employees. With a strong commitment to providing excellent customer service, our team members enjoy a supportive work culture that fosters personal growth and development through comprehensive training. Located in the heart of the UK, we offer flexible working hours and the opportunity to make a meaningful impact in the lives of patients, ensuring a rewarding career in the healthcare transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Companion (Team Lead)
✨Tip Number 1
Get to know the company! Research OnCue Transport and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As a Driver Companion, you'll need to connect with patients and your team. Role-play common scenarios with friends or family to build confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at OnCue Transport.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Driver Companion (Team Lead)
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you're passionate about providing excellent customer service and how you can make a difference in patients' lives. Share any relevant experiences that highlight your commitment to patient care.
Highlight Your Driving Experience:Make sure to detail your driving experience, especially if you've worked in a similar role before. We want to see your full driving license details and any relevant qualifications that demonstrate your ability to drive safely and responsibly.
Be Personable and Approachable:Since this role involves working closely with patients, it's important to convey your friendly and approachable nature in your application. Use a warm tone and share examples of how you've made others feel comfortable in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at OnCue Transport
✨Know Your Stuff
Make sure you understand the role of a Driver Companion and what it entails. Familiarise yourself with the responsibilities, especially around patient care and safety. Being able to discuss how your experience aligns with these duties will show that you're serious about the position.
✨Showcase Your People Skills
Since this role involves working closely with patients, it's crucial to demonstrate your customer service skills. Prepare examples of how you've provided excellent service in the past, especially in challenging situations. This will highlight your ability to make patients feel comfortable and safe.
✨Be Ready for Practical Questions
Expect questions that assess your driving experience and knowledge of health and safety procedures. Brush up on the Highway Code and be prepared to discuss how you would handle various scenarios, such as assisting patients with mobility issues or dealing with emergencies.
✨Dress the Part
Even though this is a practical role, first impressions matter. Dress smartly and appropriately for the interview. It shows respect for the interviewers and indicates that you take the opportunity seriously. Plus, it sets a positive tone for the conversation!
