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- Tasks: Conduct Health and Safety assessments and support suppliers with their submissions.
- Company: Join a fast-growing SaaS company transforming supply chain governance.
- Benefits: Enjoy 25 days holiday, wellness fund, and ongoing professional development.
- Why this job: Make a real difference in customer satisfaction and safety standards.
- Qualifications: NEBOSH General Certificate or equivalent and 3-5 years Health & Safety experience.
- Other info: Dynamic office environment with opportunities for career growth and team events.
The predicted salary is between 36000 - 60000 £ per year.
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
To contribute to supplier retention by increasing customer satisfaction through assessing and verifying supplier submissions in a timely and accurate manner, resolving issues in a pro-active way. This role is office based.
Roles And Responsibilities- To undertake Health and Safety assessments and provide advice and support to suppliers throughout the process.
- To accurately verify documents submitted by suppliers, based on set-criteria and in-line with the agreed processes, providing support and guidance throughout the process.
- To make outbound calls in an efficient and timely manner to support customers with their submissions either by requesting data updates, providing further information, or resolving issues, escalating where applicable.
- To provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is provided.
- To ensure an outstanding level of quality and customer service is achieved when speaking to customers via all communication channels in line with our policies.
- To assist in the delivery of additional Health and Safety services, as and when required.
- To work within the KPIs set and self-manage personal performance against business and personal targets set.
- To meet regularly with their Team Lead to give feedback and help improve the customer service culture, response times and tools to improve our internal and external experience.
- To support the Team Leaders and Team Members with a positive attitude and willingness to achieve a high standard of working practice.
- To support new starters with training and mentoring where requested.
- To work closely with other teams, and support when required, to ensure a positive customer experience.
- Holds NEBOSH General Certificate or equivalent, Tech IOSH Membership.
- 3-5 years demonstratable Health & Safety experience.
- SSIP Registered Assessor, or willing to undertake the IRCA SSIP Assessor course.
- Good attention to detail with the ability to understand and interpret complex documentation.
- A customer-centric approach with strong listening, questioning and problem-solving skills.
- Positive, self-driven and results orientated whilst working well as part of a team.
- Good administrative and organisational skills, with the ability to prioritise and learn new systems quickly.
- Wellness fund or Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance x 3
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- Team and company offsite events
- 24/7 and 365 Days Employee Assistance Programme
- Specsavers eye care voucher
- Free Tea, Coffee and fruit every week
- Basingstoke office
Health and Safety Assessor in Sutton Coldfield employer: Once For All
Contact Detail:
Once For All Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health and Safety Assessor in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and safety field, attend industry events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Once For All and understand their mission and values. Be ready to discuss how your experience aligns with their needs, especially in supplier retention and customer satisfaction.
✨Tip Number 3
Show off your skills! If you have any certifications or relevant training, make sure to highlight them during conversations. This is your chance to demonstrate your expertise in health and safety assessments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Once For All.
We think you need these skills to ace Health and Safety Assessor in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Health and Safety Assessor role. Highlight your NEBOSH certification and relevant experience, showing us how you meet the job requirements. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about health and safety and how you can contribute to our mission at Once For All. Keep it concise but impactful – we love a good story!
Show Off Your Attention to Detail: Since this role involves verifying documents, it's crucial to demonstrate your attention to detail. Make sure there are no typos or errors in your application. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company while you’re at it!
How to prepare for a job interview at Once For All
✨Know Your Stuff
Make sure you brush up on your Health and Safety knowledge, especially the NEBOSH General Certificate content. Familiarise yourself with the latest regulations and best practices in the industry, as this will show your expertise and commitment to the role.
✨Customer-Centric Mindset
Since the role involves a lot of customer interaction, think about how you can demonstrate your customer service skills. Prepare examples of how you've resolved issues or improved customer satisfaction in previous roles, as this will highlight your ability to contribute positively to supplier retention.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to Health and Safety assessments and customer service scenarios. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
