At a Glance
- Tasks: Conduct technical assessments and support suppliers to enhance customer satisfaction.
- Company: Join a high-growth SaaS company transforming supply chain governance.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with training and mentoring opportunities.
- Why this job: Make a real difference in supplier retention and customer experience.
- Qualifications: Must have SSIP-recognised Health and Safety qualifications.
The predicted salary is between 40500 - 49500 £ per year.
Once For All is a high-growth, cloud-based, Saa S subscription business.
Our technology helps our customers to manage their supply chain governance, risk management and compliance.
We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
Role
Summary: To contribute to supplier retention by increasing customer satisfaction — assessing and verifying supplier submissions in a timely, accurate manner and resolving issues proactively.
Job
Responsibilities: The Assessor is responsible for delivering accurate, timely and compliant Technical assessments and for supporting suppliers throughout the process.
Day to day, the role will
- Undertake Technical assessments and provide advice and support to suppliers throughout the assessment process.
- Accurately verify documents submitted by suppliers against the set criteria and in line with agreed processes, providing guidance at every stage.
- Proactively engage with customers across multiple communication channels in an efficient and timely manner — requesting data updates, providing further information, or resolving and escalating issues where applicable.
- Provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is given.
- Deliver an outstanding level of quality and customer service across all communication channels, in line with company policy.
- Assist in the development and delivery of additional technical services as required.
- Work within set KPIs and self-manage personal performance against business and personal targets.
- Meet regularly with the Team Leader to give feedback and help improve customer service culture, response times and tools.
- Support new starters with training and mentoring where requested, and work closely with other teams to ensure a positive customer experience.
- Development within the role may lead to undertaking assessments relating to the Building Safety Act, as well as other schemes and products.
- Other reasonable requirements or duties within the Once For All Group may be assigned to you from time to time; full training will be provided and your competency confirmed before you are required to carry these out.
MINIMUM REQUIREMENTS FOR EMPLOYMENT The following are mandatory.
Candidates who do not meet every point below will not be eligible for appointment.
These requirements align with SSIP Membership Rules, Appendix 6 – Assessor Competence Requirements.
To be appointed, you must
- Hold at least one SSIP-recognised Health
Senior Health Safety Environment Advisor in Hampshire employer: Once For All
Once For All is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive wellness fund, generous holiday allowances, and ongoing training opportunities. Our collaborative work culture fosters innovation and engagement, ensuring that as a Digital Customer Success Manager, you will thrive in a supportive environment while making a meaningful impact across diverse sectors. Located in Basingstoke, you'll enjoy a vibrant office atmosphere with perks like free refreshments and team events, making it a rewarding place to advance your career.
