At a Glance
- Tasks: Lead and develop a dynamic Technical Assessment Team to ensure top-notch customer service.
- Company: Join Once For All, a fast-growing SaaS company transforming supply chain governance.
- Benefits: Competitive salary up to £44,000, training opportunities, and a supportive work environment.
- Other info: Enjoy a collaborative culture with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in team management and a passion for customer satisfaction.
The predicted salary is between 40500 - 49500 £ per year.
About the Company Once For All is a high-growth, cloud-based, Saa S subscription business.
Our technology helps our customers to manage their supply chain governance, risk management and compliance.
We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
About the Role To manage, motivate and develop the Technical Assessment Team, ensuring the team achieves overall business objectives while delivering accurate, timely and compliant Technical assessments and outstanding customer service to external and internal customers.
To ensure a positive customer experience is the top priority in every action taken, promoting greater customer satisfaction, long-lasting relationships and brand loyalty, while maintaining the technical rigour, quality and SSIP compliance that underpin the team's assessments.
Salary offered : Upto £44,000.
Responsibilities The Team Leader is responsible for the day-to-day management of the Technical Assessment Team and for the quality, consistency and compliance of the assessments the team delivers.
Day to day, the role will: Be responsible for effective people management of the Technical Assessment Team, ensuring team morale, timely customer management and consistent achievement of operational metrics, KPIs and SLAs, acting as first point of contact for escalations.
Be responsible for implementing corrective actions from QA function are completed to ensure consistent achievement.
Coach individuals on their performance to exceed targets through regular 1:1s, identifying training needs, managing performance and ensuring all technical and mandatory training is completed and evidenced.
Develop a customer-focused, technically competent team who are pro-active and always seek the opportunity to improve the customer's assessment experience.
Build and maintain close working relationships with all key stakeholders, including certification bodies, scheme owners and internal teams.
Be responsible for the recruitment, induction and technical training of new starters into the Technical Assessment team, ensuring they meet the minimum requirements for the Technical Assessor role before undertaking unsupervised assessments.
Monitor customer satisfaction, ensuring assessment processes are completed to standard and outputs reported, with corrective actions taken or recommended as required.
Work as part of the Customer Operations Management Team, reviewing processes and driving continuous improvement through the creation, training and enforcement of such improvements.
Monitor and ensure the team's ongoing SSIP Assessor competence, including initial SSIP Assessor Training, 3-yearly SSIP Refresher Training and CPD evidence, escalating and actioning any lapses in line with SSIP Membership Rules.
Undertake technical assessments personally as required, to support team capacity and to maintain first-hand technical credibility when coaching and quality-checking the team's work.
Other reasonable requirements or duties within the Once For All Group may be assigned to you from time to time; full training will be provided and your competency confirmed before you are required to carry these out.
Management
Health And Safety Team Leader in Hampshire employer: Once For All
Once For All is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive wellness fund, generous holiday allowances, and ongoing training opportunities. Our collaborative work culture fosters innovation and engagement, ensuring that as a Digital Customer Success Manager, you will thrive in a supportive environment while making a meaningful impact across diverse sectors. Located in Basingstoke, you'll enjoy a vibrant office atmosphere with perks like free refreshments and team events, making it a rewarding place to advance your career.
