At a Glance
- Tasks: Support customers in maximising their success with our SaaS solutions and ensure satisfaction.
- Company: Fast-growing cloud-based company transforming supply chain management.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Exciting career prospects in a thriving industry.
- Why this job: Join a dynamic team and make a real difference for diverse customers.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 36000 - 60000 € per year.
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
About the Role
The Customer Success Manager is responsible for ensuring our customers renew each year. They do this by focusing on building relationships, showing the value of our product and re‑engaging disengaged customers. The CSM is the first point of contact for our customers and is the face of our company.
Responsibilities
- Retain our suppliers by showing value of the product.
- Help our customers in using our technology over the phone and over email.
- Act as the voice of the customer and provide feedback to the Senior Management and to the Product team.
- Own the overall relationship with our customer base, which includes training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Responsible for the relationships with the suppliers.
- Educate customers of the benefits of their membership and how to make the most of the product.
- Discuss pricing and membership needs with customers.
- You’ll follow up on both positive and negative customer feedback and support customers.
- Cross‑sell bolt‑ons.
Qualifications
- 2 years experience working in Customer Success, Sales, Business development or Account Management.
Required Skills
- Relationship Building: Ability to establish and maintain strong relationships with clients, fostering trust and loyalty.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
- Technical Proficiency: Strong understanding of the product or service, including technical aspects and features.
- Customer Onboarding and Training: Expertise in guiding new customers through the onboarding process and providing necessary training.
- Data Analytics and Reporting: Ability to analyze customer data and generate insightful reports to drive decision‑making.
- Problem‑Solving Skills: Aptitude for addressing complex issues in a customer‑centric manner and finding effective solutions.
- Customer Feedback Collection: Skilled in gathering and analyzing customer feedback to improve products and services.
- Time Management: Ability to manage time effectively, prioritizing tasks to meet deadlines and ensure customer satisfaction.
- Empathy: Understanding and addressing customer needs and concerns with sensitivity and care.
- Renewal Management and Churn Prevention: Experience in managing account renewals and implementing strategies to prevent customer churn.
Preferred Skills
- Experience in a SaaS environment.
- Familiarity with CRM tools.
Compensation and benefit package
Salary offered: £30,000
As well as a career in a fast paced environment within an expanding business, we also offer the below benefits as standard:
- Wellness fund or Private Medical Insurance (dependent upon role)
- PensionLife Assurance
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- Team and company offsite events
- Specsavers eye care voucher
- 24/7 and 365 Days Employee Assistance Programme
- Free Tea, Coffee and fruit every week – Basingstoke office
Customer Success Manager in Basingstoke employer: Once For All
Once For All is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising employee growth and development. With a focus on innovation in the SaaS sector, we offer our Customer Success Managers the opportunity to engage with a diverse range of clients across various industries, while enjoying competitive benefits and a supportive environment that encourages collaboration and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Once For All. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you can align your skills with our mission in supply chain governance and compliance. Show us you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience can help us enhance customer success. Think about specific examples where you've made a difference in previous roles – we love hearing real stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Once For All.
We think you need these skills to ace Customer Success Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in SaaS, supply chain governance, and customer management. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer success and how you can contribute to our growth. Be genuine and let us know why you’re excited about joining our team.
Showcase Relevant Experience:When filling out your application, don’t forget to showcase any relevant experience in risk management and compliance. We love seeing how you’ve made an impact in previous roles, so be specific!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining us!
How to prepare for a job interview at Once For All
✨Know the Company Inside Out
Before your interview, make sure you research Once For All thoroughly. Understand their products, services, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Success Skills
As a Customer Success Manager, you'll need to demonstrate your ability to manage client relationships and drive customer satisfaction. Prepare specific examples from your past experiences where you've successfully resolved issues or improved customer engagement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges customers might face with supply chain governance and how you would address them. Practising these scenarios can give you a solid edge during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company’s future. This shows that you’re not just interested in the job, but also in how you can contribute to the company's growth and success.
