At a Glance
- Tasks: Make outbound calls to gather insights from construction professionals and verify project information.
- Company: Join a high-growth SaaS company transforming supply chain management across various sectors.
- Benefits: Enjoy 25 days holiday, wellness fund, private medical insurance, and ongoing professional development.
- Other info: Fast-paced environment with excellent career growth and team events.
- Why this job: Be part of a dynamic team making a real impact in the construction industry.
- Qualifications: Confident communicator with customer service experience and strong organisational skills.
The predicted salary is between 40000 - 48000 £ per year.
Once For All is a high-growth, cloud-based, Saa S subscription business.
Our technology helps our customers to manage their supply chain governance, risk management and compliance.
We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
Role Summary
We're looking for a confident, resilient and determined
Market Intelligence Insights Researcher to join our growing team. This is a telephone-based role where you'll spend the majority of your day making outbound calls to professionals across the UK construction industry.
Yo'll be speaking with busy decision-makers including Main Contractors, Estimators, Quantity Surveyors, Project Managers and Buyers to gather and verify information on construction projects and tender opportunities.
Every conversation helps build a more accurate picture of the market, providing valuable intelligence to our customers.
Success in this role comes from being persistent, professional and genuinely interested in building relationships.
Not every call will result in the information you need, so confidence, resilience and a positive attitude are essential.
What you'll be doing
- Making a high volume of outbound calls each day to construction professionals.
- Building rapport and developing positive relationships with contacts across all levels of the industry.
- Researching construction projects and confirming tender information.
- Identifying and verifying the full list of contractors bidding for projects.
- Updating and maintaining accurate records within our systems.
- Managing your own workload and following up on leads until the required information is obtained.
- Delivering exceptional customer service on every call while representing the business professionally.
What we're looking for
- A confident communicator who enjoys talking to people.
- Previous experience in a customer service, telesales, call centre or telephone-based role.
- Excellent listening and questioning skills.
- Persistence and determination-you don't give up after the first \"no\".
- The ability to build rapport quickly with people of all ages, backgrounds and seniority.
- Strong attention to detail and the ability to gather accurate information.
- Good organisational skills and confidence using computer systems.
- A positive attitude and the ability to work both independently and as part of a team.
What we offer
As well as a career in a fast paced environment within an expanding business, we also offer the below benefits as standard:
- Wellness fund or *Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance x 3
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- 24/7 and 365 Days Employee Assistance Programme
- Team and company offsite events
- Specsavers eye care voucher
- Free Tea, Coffee and fruit every week - Basingstoke office
- #J-18808-Ljbffr
Market Research Analyst in Basingstoke employer: Once For All
Once For All is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive wellness fund, generous holiday allowances, and ongoing training opportunities. Our collaborative work culture fosters innovation and engagement, ensuring that as a Digital Customer Success Manager, you will thrive in a supportive environment while making a meaningful impact across diverse sectors. Located in Basingstoke, you'll enjoy a vibrant office atmosphere with perks like free refreshments and team events, making it a rewarding place to advance your career.
