At a Glance
- Tasks: Drive customer success through automated engagement and data-driven strategies.
- Company: Once For All, a forward-thinking company focused on customer retention.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to innovation and customer satisfaction.
- Why this job: Make a real impact by enhancing customer experiences and driving product adoption.
- Qualifications: Experience in customer success and familiarity with automation tools like ChurnZero.
The predicted salary is between 46125 - 56375 £ per year.
Once For All is seeking a Digital Customer Success Manager in the UK to scale customer success through automated, data-driven engagement.
You will drive retention, product adoption and growth by leveraging Churn Zero, defining digital journeys and coordinating with Product, Marketing and CS teams.
The role involves owning automated journeys, building playbooks for onboarding, adoption and renewals, and monitoring health metrics to preempt churn.
#J-18808-Ljbffr
Digital Customer Success Manager - Automation & Retention in Basingstoke employer: Once For All
Once For All is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to make a meaningful impact in the SaaS industry. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a wellness fund and flexible benefits like private medical insurance. Located in Basingstoke, our team enjoys a vibrant office environment with regular offsite events and a commitment to work-life balance, making it an ideal place for passionate individuals to thrive.
