At a Glance
- Tasks: Drive customer engagement and retention through automated strategies and insightful metrics.
- Company: Once For All, a forward-thinking company in Basingstoke.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and help shape their journeys.
- Qualifications: 2+ years in Customer Success and experience with platforms like ChurnZero.
The predicted salary is between 35000 - 45000 £ per year.
Once For All in Basingstoke is looking for a Digital Customer Success Manager to deliver automated engagement strategies that drive customer retention and product adoption.
You will monitor customer health metrics for insights and ensure timely customer interactions.
The ideal candidate will have at least 2 years' experience in Customer Success and proficiency with platforms like Churn Zero.
This role is integral in improving customer journeys to maximize their experience with our services.
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We think you need these skills to ace Digital CS Manager – Lifecycle Automation in Basingstoke
Customer Success
Automated Engagement Strategies
Customer Retention
Product Adoption
Customer Health Metrics Monitoring
ChurnZero Proficiency
Customer Journey Improvement
