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For Companies At a Glance
- Tasks: Lead and develop a dynamic Customer Support Team to deliver exceptional service.
- Company: Fast-paced customer service company in Basingstoke with a vibrant culture.
- Benefits: Wellness funds, life assurance, and exciting team events.
- Why this job: Make a real difference in customer satisfaction while growing your leadership skills.
- Qualifications: 2-3 years of management experience with strong leadership and communication skills.
- Other info: Join a supportive team focused on achieving operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
A fast-paced customer service company in Basingstoke is seeking a Customer Support Team Leader to manage and develop the Customer Support and Verifications Team. The role involves ensuring outstanding customer service and achieving operational metrics, including KPIs and SLAs.
The ideal candidate will have 2-3 years of management experience, alongside excellent leadership, communication, and problem-solving skills.
The company offers a benefits package that includes wellness funds, life assurance, and team events.
Customer Operations Lead: Coaching & KPIs in Basingstoke employer: Once For All
Contact Detail:
Once For All Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Lead: Coaching & KPIs in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. We want to see how you can align your skills with their goals, especially around KPIs and customer service excellence.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams and improved performance metrics in the past. We love hearing about real results!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Customer Operations Lead: Coaching & KPIs in Basingstoke
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your management experience in your application. We want to see how you've led teams before and what strategies you've used to achieve those KPIs and SLAs.
Communicate Clearly: Your written application is a chance to showcase your communication skills. Keep it clear and concise, and don’t forget to express your passion for outstanding customer service – it’s what we’re all about!
Problem-Solving Examples: We love a good problem-solver! Include specific examples of challenges you’ve faced in previous roles and how you tackled them. This will show us that you can think on your feet and lead your team effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Once For All
✨Know Your Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to customer support. Be ready to discuss how you've successfully met or exceeded these metrics in your previous roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you motivated your team, resolved conflicts, or implemented new processes that improved customer service.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Good communication is crucial in this role, so be prepared to demonstrate your ability to convey information effectively during the interview.
✨Problem-Solving Scenarios
Anticipate questions about how you would handle specific customer service challenges. Prepare a few scenarios where you successfully solved problems, focusing on your thought process and the outcomes.
