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- Tasks: Research and gather information on tenders while engaging with clients over the phone.
- Company: Join a high-growth SaaS company transforming supply chain management.
- Benefits: Enjoy 25 days holiday, wellness fund, and ongoing professional development.
- Other info: Work in a vibrant environment with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real impact in various sectors.
- Qualifications: Experience in customer service or sales, plus strong administrative skills.
The predicted salary is between 30000 - 40000 £ per year.
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
We are looking for a Researcher to join our thriving company within our Marketing Team. As a Researcher with us you will research and collect details of tenders and be involved in ongoing research of these tenders up to the submission date together with post tender information gathering.
To do this role you need to be really confident on the phone and naturally inquisitive because here's what you'll be doing: calling clients and getting information on new tenders. You'll be asking lots of questions, keeping rapport going and making sure you get all the info needed (you'll be trained on what we need and why but the rest is up to you!). You'll then be getting all the information gathered on to our system, so you not only need to be super confident on the phone but you also need to be great with administrative work so that all the information you gathered doesn't get wasted. Your days will be busy with lots of calling but it will also be varied as you'll be speaking with so many different people.
Job Responsibilities
- You need to have experience of being on the phone! This is important so it will suit someone who's done sales, customer service or something similar.
- You also need to be great with administration so some experience of this in a past job is also needed.
- You need to be able to work Monday to Friday during office hours on a full time basis (37.5 hours a week).
If this all sounds like you then please apply as we'd love to hear from you.
What we offer
- Wellness fund or Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance x 3
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- 24/7 and 365 Days Employee Assistance Programme
- Team and company offsite events
- Specsavers eye care voucher
- Free Tea, Coffee and fruit every week – Basingstoke office
Customer Insights Researcher in Basingstoke employer: Once For All
Contact Detail:
Once For All Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Researcher in Basingstoke
✨Tip Number 1
Get your phone skills polished! Since you'll be calling clients to gather info on tenders, practice your pitch and keep it friendly. Remember, it's all about building rapport and making them feel comfortable.
✨Tip Number 2
Do your homework! Research the sectors we work in and understand the types of tenders you might encounter. This will help you ask better questions and show that you're genuinely interested in the role.
✨Tip Number 3
Stay organised! You'll be juggling a lot of information, so find a system that works for you to keep track of your calls and notes. This will make your admin tasks much easier and ensure nothing slips through the cracks.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you're proactive and ready to dive into the process.
We think you need these skills to ace Customer Insights Researcher in Basingstoke
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to join our team and contribute to our mission. A little enthusiasm can go a long way!
Tailor Your CV: Make sure your CV is tailored to the Customer Insights Researcher role. Highlight any relevant experience you have with phone work, research, or administration. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about your skills and experiences. This will help us see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Once For All
✨Know Your Tenders
Before the interview, get familiar with the types of tenders that Once For All deals with. Research their clients and sectors to show your genuine interest and understanding of the role. This will help you ask insightful questions and demonstrate your enthusiasm.
✨Practice Your Phone Skills
Since the role requires a lot of phone interaction, practice your phone etiquette. Role-play with a friend or family member to simulate calling clients. Focus on being confident, friendly, and inquisitive, as these traits are crucial for gathering information effectively.
✨Show Off Your Admin Skills
Be prepared to discuss your administrative experience. Bring examples of how you've managed data or organised information in past roles. Highlight any tools or software you’ve used, as this will reassure them that you can handle the data entry aspect of the job.
✨Engage and Build Rapport
During the interview, remember that building rapport is key. Practice active listening and engage with the interviewer by asking follow-up questions. This shows that you’re not just interested in the job but also in connecting with the team and understanding their needs.