At a Glance
- Tasks: Design and improve AI chatbot prompts, ensuring top-notch customer interactions.
- Company: Join a high-growth SaaS company transforming supply chain management.
- Benefits: Enjoy wellness perks, private medical insurance, and flexible holiday options.
- Other info: Dynamic work environment with opportunities for international exposure.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: 4-5 years in chatbot operations with strong analytical skills.
The predicted salary is between 50000 - 70000 € per year.
Once For All is a high‑growth, cloud‑based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
About the Role
We are looking for an AI Chatbot Operations Manager to support our group AI strategy, we are deploying a customer chatbot on Intercom, which is active in the French and British markets.
Responsibilities
- Design and improve chatbot prompts in French and English, writing, testing, impact measurement, iteration.
- Formalise a continuous improvement cycle and document the principles of conversational design.
- Audit and restructure the knowledge base (Intercom Articles) on the FR and UK markets.
- Keep content up to date in collaboration with business teams (contracts, products, processes).
- Produce regular reports for the Head of Operational AI and group operations.
- Detect anomalies in Intercom.
- Support the expansion of the chatbot to new products, question categories, and markets.
- Define the prompt and content requirements for each new scope.
Qualifications
- 4 to 5 years of operational experience on a chatbot platform. Intercom preferred; Zendesk AI, Ada, Live Person or Drift accepted.
- Experience in designing and optimizing prompts, with measurable results (resolution rate, CSAT).
- Understanding of how LLM chatbots work: grounding, retrieval, hallucination, enough to diagnose and correct.
- Excel or Google Sheets: autonomous construction of reports from platform data.
- Structured knowledge base management (Intercom Articles, Zendesk Guide, Notion, Confluence or equivalent).
Required Skills
- Advantageous if you are proficient in both French and English.
- You execute methodically and you also know how to step back.
- Curiosity about applied AI. You are interested in the next step, not just maintenance.
- Experience in an international or multi‑market context.
- Knowledge of the construction industry or compliance platforms.
Benefits Package
As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:
- Wellness fund or Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- 24/7 and 365 Days Employee Assistance Programme
- Team and company offsite events
- Specsavers eye care voucher
- Free Tea, Coffee and fruit every week – Basingstoke office
AI Chatbot Operations Manager in Basingstoke employer: Once For All
Once For All is an exceptional employer, offering a dynamic work environment in the heart of Basingstoke, where innovation meets collaboration. With a strong focus on employee well-being, we provide a comprehensive benefits package including wellness funds, private medical insurance, and opportunities for personal growth through volunteering days and team events. Join us to be part of a high-growth SaaS company that values curiosity and continuous improvement, while making a meaningful impact across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land AI Chatbot Operations Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to AI chatbots. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of your previous work with chatbots. We love seeing real examples of how you’ve designed prompts or improved user experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are eager to contribute to our AI strategy.
We think you need these skills to ace AI Chatbot Operations Manager in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI Chatbot Operations Manager role. Highlight your experience with chatbot platforms like Intercom and any relevant metrics you've achieved. We want to see how you can bring value to our team!
Showcase Your Curiosity:We love candidates who are curious about applied AI! In your application, mention any projects or experiences that demonstrate your interest in AI technologies and how they can improve customer interactions. This will help us see your passion for the field.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your skills and experiences stand out. We appreciate straightforward communication, especially when it comes to complex topics like chatbot operations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Once For All
✨Know Your Chatbot Stuff
Make sure you brush up on your knowledge of chatbot platforms, especially Intercom. Be ready to discuss your past experiences with designing and optimising prompts, and how you've measured success in previous roles.
✨Show Off Your Bilingual Skills
If you're proficient in both French and English, flaunt it! Prepare to demonstrate your ability to create and improve chatbot content in both languages. This could set you apart from other candidates.
✨Be Data-Driven
Get comfortable with Excel or Google Sheets, as you'll likely need to discuss how you've used data to inform your decisions. Bring examples of reports you've created and how they impacted your previous projects.
✨Emphasise Continuous Improvement
Talk about your approach to continuous improvement cycles. Share specific examples of how you've audited and restructured knowledge bases in the past, and how you keep content fresh and relevant.
