At a Glance
- Tasks: Build strong customer relationships and drive platform adoption for our innovative technology.
- Company: Join a leading tech company with over 60k customers across diverse sectors.
- Benefits: Competitive salary, hybrid work, wellness fund, and generous holiday allowance.
- Other info: Enjoy ongoing professional development and team events in a dynamic environment.
- Why this job: Make a real impact by helping customers maximise their technology use and grow advocacy.
- Qualifications: 4+ years in Customer Success or related fields, with strong problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 60k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
The role is responsible for building and maintaining strong relationships with our buyers, growing strategic, lasting and successful partnerships.
You help customers maximise the value they get from use of the products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy.
- Build a personalised adoption plan that supports their business and increases customer advocacy.
- Support the customer through organisational change management.
- Create and drive individual success plans to support your customers’ business objectives.
- Present impactful data and insights during regular customer business reviews to drive further adoption.
- Act as the voice of the customer and provide feedback to the Senior Management and to the Product team.
- Work in partnership with the Customer Account managers to maximise adoption and secure renewals.
- Work collaboratively with the Marketing, Sales Operations and Inside Sales teams to maximise customer value and ensure delivery of customer outcomes.
- Provide support to the Customer Account Managers during pre-sales engagements, sharing your product and subject matter expertise with prospective customers.
A minimum of 4 years of proven commercial experience working in Customer Success, Sales, Business development, Account Management, or Customer experience.
Experience in software demonstration and training delivery.
Strong problem-solving skills with an analytical approach when working with data.
Loves working with customers and is comfortable with phone and video calls.
A passion for technology and software.
Someone with drive and who wants continuous professional development.
We will provide all the necessary sector training however demonstrating basic understanding of construction or supply chain management preferred.
Wellness fund or Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance x 3
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 24/7 and 365 Days Employee Assistance Programme
- Team and company offsite events
- Specsavers eye care voucher
- Free Tea, Coffee and fruit every week – Basingstoke office
Locations
CSM Manager in Basingstoke, Hampshire employer: Once For All
As a CSM Manager at our innovative technology firm, you'll thrive in a dynamic work culture that prioritises employee growth and collaboration. With a strong focus on customer success, we offer extensive training, a wellness fund, and generous benefits including 25 days of holiday and a pension scheme, all while working in a supportive hybrid environment from our Basingstoke office. Join us to make a meaningful impact across diverse sectors and enjoy unique perks like team events and free refreshments.
