At a Glance
- Tasks: Build strong relationships with buyers and help them maximise product value.
- Company: Once For All is a fast-growing SaaS company focused on supply chain governance and compliance.
- Benefits: Enjoy wellness funds, private medical insurance, 25 days holiday, and ongoing professional development.
- Why this job: Join a dynamic team, make an impact, and grow your career in a supportive environment.
- Qualifications: 4+ years in customer-facing roles, strong communication skills, and a passion for technology.
- Other info: Collaborate with various teams and contribute to innovative strategies for customer success.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 60k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
Role Summary :
The Customer Success Manager (Buyers)role is responsible for building and maintaining strong relationships with our buyers, growing strategic, lasting and successful partnerships.
You help customers maximise the value they get from use of the products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy.
Job Responsibilities:
Customer onboarding
- Develop a comprehensive understanding of the customer needs and business objectives, building a personalised adoption plan that supports their business and increases customer advocacy.
- Complete the initial set up of the platform to meet the customer requirements
- Provide comprehensive training to the customer.
Driving adoption
- Set up and manage supply chain campaigns to drive adoption of the platform within the Buyers supply chain.
- Create individual success plans support your customers’ business objectives through the use of our tools.
- Present impactful data and insights during regular customer business reviews, to drive adoption further.
- Support the customer through organisational change management, equipping teams with the skills and knowledge necessary for successful change adoption.
- Serve as a subject matter expert for platform use and support, demonstrating and educating on platform functionality to ensure they are getting maximum value from their membership.
- Champion new product features, communicating and demonstrating them to release additionalvalue for the customer.
- Proactively monitor customers’ supply chain compliance and activity, applying a mindset of continual improvement.
- Help our customers in using our technology over the phone and over email.
- Act as the voice of the customer and provide feedback to the Senior Management and to the Product team.
- Work collaboratively within the Buyer Success Team, contributing ideas and strategies to raise the profile of Once For All and onboard new customers.
- Work collaboratively with the Customer Account Managers, Marketing, Sales Operations and Inside Sales teams to maximise all adoption / customer advocacy opportunities.
Pre-sales support
- Provide support to the Customer Account Managers during pre-sales engagements, sharing your product and subject matter expertise with prospective customer.
Candidate Requirements:
- Someone with minimum of 4 years of customer facing experience in a SaaS based environment.
- Proven experience working in Sales, Business development, Account Management, Customer success, Customer experience or other customer facing roles.
- We will provide all the necessary sector training however demonstrating basic understanding of Construction or supply chain risk management will be preferable.
- Someone who has exceptional communication skills. You must be able to write and speak clearly and be able to explain complex processes to customers in a straightforward way.
- Someone with strong problem-solving skills with an analytical approach when working with data.
- Someone with a strong commitment to accuracy and a high level of attention to detail.
- Someone who loves working with customers and resolving any issues or complaints.
- Someone who loves technology and can work with computers and good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Someone who is inquisitiveand wants to understand why things work the way they work and what drives customer outcomes.
What we offer:
As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:
- Wellness fund or *Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance x 3
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- 24/356 Days Employee Assistance Programme
- Team and company offsite events
- Headspace – mindfulness and meditation app
- Specsavers eye care voucher
- Free Tea, Coffee and fruit every week – Basingstoke office
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Customer Success Manager (Buyers) employer: Once For All Limited
Contact Detail:
Once For All Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Buyers)
✨Tip Number 1
Familiarise yourself with the SaaS landscape, particularly in customer success roles. Understanding how SaaS products work and the common challenges customers face will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former Customer Success Managers in similar industries. They can provide insights into the role and share experiences that could be beneficial for your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer adoption and success in previous roles. Highlighting measurable outcomes will demonstrate your capability and fit for the position.
✨Tip Number 4
Research Once For All's products and services thoroughly. Being able to articulate how you can help customers maximise their value from these offerings will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager (Buyers)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of a Customer Success Manager at Once For All. Tailor your application to highlight relevant experiences that demonstrate your ability to build strong customer relationships and drive platform adoption.
Highlight Relevant Experience: In your CV and cover letter, emphasise your minimum of 4 years of customer-facing experience in a SaaS environment. Provide specific examples of how you've successfully managed customer relationships, resolved issues, and contributed to customer advocacy.
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your documents well to demonstrate your writing proficiency.
Demonstrate Problem-Solving Abilities: Include examples in your application that showcase your analytical approach to problem-solving. Discuss situations where you've used data to drive decisions or improve customer outcomes, as this aligns with the role's requirements.
How to prepare for a job interview at Once For All Limited
✨Understand the Company and Its Products
Before the interview, make sure you have a solid understanding of Once For All's technology and how it helps customers manage their supply chain governance. Familiarise yourself with their SaaS model and be ready to discuss how you can contribute to customer success.
✨Showcase Your Customer-Facing Experience
Highlight your previous roles in customer success or account management, especially in a SaaS environment. Be prepared to share specific examples of how you've built relationships with customers and helped them achieve their goals.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical approach.
✨Communicate Clearly and Confidently
Since exceptional communication skills are crucial for this role, practice explaining complex concepts in simple terms. During the interview, ensure you articulate your thoughts clearly and engage with the interviewer by asking insightful questions.