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- Tasks: Lead Customer Operations teams to deliver exceptional service and achieve operational goals.
- Company: Fast-growing SaaS tech company in Basingstoke with a focus on innovation.
- Benefits: Wellness fund, pension, 25 days holiday plus bank holidays.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 5+ years in customer service or operations with strong coaching skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 42000 - 60000 £ per year.
A high-growth SaaS technology company in Basingstoke is seeking an Operations Manager to lead Customer Operational Delivery Teams. The role involves ensuring outstanding customer service, achieving operational objectives, and managing team performance.
The ideal candidate has over 5 years of experience in customer service or operations and excels in coaching and managing transformation initiatives.
Benefits include a wellness fund, pension, and 25 days holiday plus bank holidays.
Senior Customer Operations & Delivery Lead in Basingstoke employer: Once For All Limited
Contact Detail:
Once For All Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Operations & Delivery Lead in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry, especially those who work in customer operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. We want to see how you align with their mission, so think about how your experience in customer service can shine through in your answers.
✨Tip Number 3
Show off your transformation skills! Be ready to discuss specific examples of how you've improved processes or coached teams in the past. We love hearing about real results and the impact you've made.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to join our team.
We think you need these skills to ace Senior Customer Operations & Delivery Lead in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and operations experience, especially any transformation initiatives you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Customer Operations & Delivery Lead role. Share specific examples of how you've achieved operational objectives and improved team performance in the past.
Showcase Your Coaching Skills: Since coaching is key for this role, include examples of how you've successfully coached teams or individuals. We want to see how you can inspire and lead others to achieve their best.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Once For All Limited
✨Know Your Stuff
Make sure you understand the SaaS industry and the specific challenges it faces. Brush up on customer service best practices and operational strategies, as you'll need to demonstrate your expertise in these areas during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and managed transformation initiatives in the past. Be ready to discuss your coaching style and how you've helped team members achieve their goals.
✨Understand the Company Culture
Research the company’s values and culture. This will help you align your answers with what they’re looking for in a candidate. Showing that you fit into their culture can set you apart from other applicants.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future. This shows your genuine interest in the position and helps you assess if the company is the right fit for you too.
