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For Companies At a Glance
- Tasks: Provide top-notch IT support to staff, ensuring smooth operations and excellent customer service.
- Company: Join a high-growth SaaS company transforming supply chain management across various sectors.
- Benefits: Enjoy 25 days holiday, wellness fund, private medical insurance, and ongoing professional development.
- Why this job: Be part of a dynamic team making a real impact in IT support and innovation.
- Qualifications: Experience in first line support, strong communication skills, and attention to detail.
- Other info: Great career growth opportunities and a vibrant office culture with fun team events.
The predicted salary is between 30000 - 42000 £ per year.
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
Role Summary
The role will provide world class first and second line internal IT support to all on-site and remote staff across the Once For All Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellent customer service and communication. The role is a key part of enabling the IT manager and Head of Enterprise IT to deliver the IT strategic objectives for the group.
Job Responsibilities
- Strive to deliver 100% uptime for our hosted and internal IT services.
- Provide first and second line support for company employees across the group.
- Provide Desk side support where required to support end users.
- Overall responsibility for the progression of IT tickets allocated to the individual.
- Management of starter and leaver processes to ensure new recruits are onboarded and offboarded successfully.
- Deliver projects on-time and to the brief given.
- Assist with implementation of systems to develop and improve business processes using IT.
- Assist with regular communication with staff to advise them of IT business changes and other key IT information.
- Assist with the management of all IT assets including security of those systems.
- Ensure regular patching of all systems, both within Azure and locally are completed.
- Assist with the delivery to KPIs for the IT team to drive revenue, quality and customer experience.
- Assist with delivering the security strategy for the business alongside the IT Manager to protect the business from internal and external threats.
- Undertake training and attend events where appropriate to further technical knowledge to assist in supporting our users.
- Assist with the IT Business Continuity and Disaster Recovery plans alongside the IT Manager.
- Produce reporting required for management.
- Assist in the management and support of firewall and network infrastructures.
- Management and support of company mobile phones.
- Assist in the management and support of VOIP phone systems.
- Delivering consistently against deadlines.
- Assist with Office 365 management and support.
- Assist with Automation solutions for desktop and server environments.
- Assist with Microsoft Azure server provisioning and support for internal and external customers.
- Assist with Active Directory administration and support.
- Assist with WEEE disposal of IT assets and WEEE declaration submissions where required.
- Maintain the IT risk register alongside the IT manager and associated remediation plans.
- Assist with Management of support renewals.
Knowledge, Skills, Experience and Qualifications
- Industry experience of first line support.
- Ability to work as part of a team or solo as needed.
- Excellent attention to detail and multi-tasking skills.
- Excellent client-facing and internal communication skills (both written and verbal).
- Analytical, problem solving and organisational skills.
- The ability to produce clear, thorough and comprehensive documentation for training or support purposes.
- Knowledge of the latest Windows Operating Systems.
- Knowledge of latest Microsoft Office products.
Other Responsibilities
Adhere to the following standards and guidelines: ISO 9001 – Quality Management System, ISO 14001 – Environmental Management, ISO 27001 – Information Security, Health and Safety Guidelines (ISO 18001), The General Data Protection Regulations (GDPR).
What we offer
- Wellness fund or Private Medical Insurance (dependent upon role)
- Pension
- Life Assurance x 3
- 25 days holiday plus 8 Bank Holidays
- Ongoing continual professional development (CPD)
- Holiday purchase Scheme up to 5 days
- 1 paid and 1 unpaid volunteering day
- 24/7 and 365 Days Employee Assistance Programme
- Team and company offsite events
- Specsavers eye care voucher
- Free Tea, Coffee and fruit every week – Basingstoke office
IT Support Analyst UK Head Office - Basingstoke employer: Once For All Limited
Contact Detail:
Once For All Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst UK Head Office - Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their tech stack and be ready to discuss how your skills can help them achieve their IT objectives. Show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be providing first and second line support, brush up on common IT issues and how to resolve them. Mock interviews with friends can help you articulate your thought process clearly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Once For All team and ready to contribute to our growth.
We think you need these skills to ace IT Support Analyst UK Head Office - Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Support Analyst. Highlight your experience in first and second line support, and don’t forget to mention any relevant skills with cloud systems or Microsoft products.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills can help us deliver world-class service to our customers. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of client-facing interaction, make sure your written application reflects your excellent communication skills. Clear, professional language will go a long way in making a great impression.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Once For All Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the latest Windows Operating Systems and Microsoft Office products. Be ready to discuss how you've used these tools in previous roles, especially in a support capacity.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you've faced and how you resolved them, as this will demonstrate your analytical and problem-solving abilities.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you'd assist a non-technical colleague, so clarity is crucial.
✨Understand the Company’s Needs
Research Once For All and its services. Familiarise yourself with their focus on supply chain governance and compliance. This will help you tailor your answers to show how you can contribute to their strategic objectives.
