Once For All Limited in Basingstoke is seeking an experienced Customer Support Manager to lead a multi-channel team delivering high-quality service to suppliers and buyers. You will translate targets into daily performance, coach staff to hit KPIs, and step in when extra support is needed.
You will also manage escalations, uphold quality standards, and drive improvements across processes and tooling, working closely with HR and governance partners.
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Customer Support Manager: Lead, Coach & Drive KPIs in Basingstoke employer: Once For All Limited
Once For All is an exceptional employer, offering a dynamic and supportive work environment for Inside Sales Executives in Basingstoke. With a strong focus on employee growth, we provide ongoing professional development opportunities, a wellness fund, and a generous holiday allowance, ensuring our team members thrive both personally and professionally. Our collaborative culture, combined with the chance to work with cutting-edge technology in a high-growth SaaS business, makes us an attractive choice for those seeking meaningful and rewarding employment.
