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- Tasks: Enhance customer relations and retention using Churnzero to engage at-risk customers.
- Company: Dynamic cloud-based subscription service provider in Basingstoke.
- Benefits: Wellness fund, pension, and professional development opportunities.
- Why this job: Join a growing company and make a real difference in customer success.
- Qualifications: Strong communication skills and ideally 1 year of commercial experience.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A cloud-based subscription service provider in Basingstoke is looking for a Customer Success Executive to enhance customer relations and retention. You will handle a segment of customers, using Churnzero to identify and engage those at risk of disengagement.
The ideal candidate should possess strong communication skills and 1 year of commercial experience is preferred.
Benefits include a wellness fund, pension, and professional development opportunities within a growing company.
Customer Success Executive — SaaS Retention & Demos in Basingstoke employer: Once For All Limited
Contact Detail:
Once For All Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive — SaaS Retention & Demos in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and retention. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, demonstrate how you would use tools like Churnzero to tackle customer issues. This hands-on approach can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Executive — SaaS Retention & Demos in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer success or SaaS. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can help us enhance customer relations. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Once For All Limited
✨Know Your Product Inside Out
Before the interview, make sure you understand the cloud-based subscription service and how it works. Familiarise yourself with Churnzero and its features, as this will show your potential employer that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Communication Skills
As a Customer Success Executive, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to build relationships and handle customer concerns.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer scenarios, particularly those involving disengagement. Think through your strategies for retention and be ready to discuss how you would use data from Churnzero to identify at-risk customers.
✨Highlight Your Commercial Experience
If you have any relevant commercial experience, be sure to highlight it during the interview. Discuss how your previous roles have prepared you for this position, focusing on any successes you've had in customer retention or engagement.
